Spanish Language Executive

Amazon; Hyderabad; On-site; INR 500,000 - 600,000; Full time

Job summary

Amazon in Hyderabad seeks a Quality Specialist (Spanish) on a 1 year contractual basis to act as first level support for driver and delivery programs. You will analyze case inputs, identify predictors of issues, and help improve delivery and customer experience.

Responsibilities include root-cause analyses, collaborating with multiple teams, and translating information between Spanish and English. The role requires Bachelor’s degree, Spanish fluency (B2+), and strong Excel skills.

Qualifications

• Bachelor's degree required.
• Fluency in Spanish (B2+).
• 10–24 months of work experience.
• Excellent written and verbal communication skills.
• Proficient in Excel (pivot tables, VLOOKUP).

Responsibilities

• Analyze basic case level inputs and identify predictors of business related problems and improve delivery by case-level corrections.
• Collaborate with multiple teams to ensure efficiency and program effectiveness.
• Perform root-cause analyses and translate findings between Spanish and English.

Skills

Fluency in Spanish

Strong communication skills

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLOOKUP)

Job description

Quality Specialist- Spnaish ( 1 year Contractual )

Description

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for driver and delivery related programs.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

Fluency in Spanish. B2+ certification

Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
Identify and uncover areas of opportunity and highlight the same to managers.
Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
Do root-cause analyses (when needed) within the space subject to availability of data

Basic Qualifications

• - Bachelors degree, Fluency in Spanish. Required B2+ certification.
• - Fluency in Spanish
• - 10-24 months of work experience
• - Good communication skills - should be able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external
• - Proficiency in Excel (pivot tables, VLOOKUP)
• - Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

• - *Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections Identify and uncover areas of opportunity and highlight the same to managers. Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.