Spanish IT Support

NLB Services; Dadri, Greater Noida; On-site; INR 630,000 - 770,000; Full time

Job summary

NLB Services in Noida urgently seeks a Spanish Helpdesk Support Associate to join our 24/7 service desk. The role requires Spanish language proficiency and strong English communication, with at least 1 year of Spanish technical support experience. Rotational 10-hour shifts include night hours and cab facilities for odd hours.

You'll provide Level 1 IT support via phone, email, and chat, log and track incidents, and coordinate with internal teams to ensure timely resolution while meeting SLAs.

Qualifications

• Spanish language proficiency at B1/B2 level preferred.
• Good English communication skills (written and verbal).
• Minimum 1 year of experience in Spanish technical support.

Responsibilities

• Provide Level 1 IT support to users via phone, email, and chat.
• Handle incidents, service requests, and troubleshooting tickets.
• Communicate with German-speaking customers regarding technical issues.
• Log, track, update, and elevate tickets when required.
• Troubleshoot basic issues related to Windows operating systems.
• Troubleshoot MS Office applications and PC hardware peripherals.
• Resolve network connectivity issues and perform password resets.
• Coordinate with internal technical teams for issue resolution.
• Ensure adherence to SLAs.

Skills

Spanish proficiency

Customer service

Troubleshooting

ITSM concepts

Shift rotation

English communication

Problem solving

Windows OS

MS Office

Hardware peripherals

Tools

Windows OS

MS Office

Job description

Job description

Job Title-Spanish Helpdesk Support Associate / Service Desk

Associate (Spanish Language)

Location-Noida 144

Working Days-5 (Rotational)

10 hours shift

One way cab for odd hours

Salary- up to7 LPA

Immediate joiners only

Eligibility

• Spanish language proficiency preferred (typically B1/B2 level certification)
• Good English communication skills (written and verbal
• Experience- Min 1 Year in Spanish Technical Support

Key Responsibilities

• Provide Level 1 (L1) IT support to users through phone, email, and chat.
• Handle incidents, service requests, and troubleshooting tickets.
• Communicate with German-speaking customers regarding technical issues.
• Log, track, update, and elevate tickets when required.
• Troubleshoot basic issues related to:
• Windows operating systems
• MS Office applications
• PC hardware and peripherals
• Network connectivity
• Password resets and account access
• Coordinate with internal technical teams for issue resolution.
• Ensure adherence to Service Level Agreements (SLAs).

Required Skills:

Spanish language proficiency (B1/B2 preferred).

Good customer service and communication skills.

Basic knowledge of: Windows OSMS Office Hardware and software troubleshooting IT Service Management (ITSM) concepts

Problem-solving and analytical skills.
Ability to work in rotational shifts and a 24/7 support environment.

Riya Puri

7042475336

[e-mail]