International Technical Support | NOIDA | Voice

NLB Services; Sector 10; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

30% salary hike

Night shift allowance

Transport provided for night shifts

Job summary

NLB Services is seeking a Senior Service Desk Associate to assist users with hardware and software issues via phone, chat, and email. Responsibilities include managing customer interactions, diagnosing problems, and ensuring timely resolution of issues.

The ideal candidate should have a technical degree, experience in IT support, and excellent communication skills. This role may require flexibility in shifts, including night shifts, providing a dynamic work environment.

Qualifications

• Proven experience in providing hybrid IT support.
• Ability to analyze and resolve issues effectively.
• Fluency in English required.

Responsibilities

• Manage customer interactions and record issues in ITSM.
• Provide technical guidance to users over phone and email.
• Liaise between customers and internal departments.

Skills

Communication skills

Problem-solving

Microsoft Office knowledge

IT support experience

Technical degree or certifications

Education

Technical degree or Microsoft certifications

Job description

Senior Service Desk Associate English Sunshine Voice

The Service Desk Senior Associate advises and assists users over the phone, chat, and email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Responsibilities

• Manages customer interactions & records reported issues in the ITSM.
• Identifies issues, applies fixes, and investigates root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e‑mail.
• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance.
• Acts as a liaison between customers and departments within the organization, ensuring that all online system problems are resolved accurately and timely.

Key Skills

• Ideally a university education, preferably a technical degree, or Microsoft certifications.
• Awareness of Microsoft Operating Systems local and hybrid (Office and Remote) administration and Microsoft Office family applications.
• Experience providing hybrid (Office and Remote) IT support is an advantage.
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in English language.
• Flexibility to work shifts if required, 24/7.
• Shift One side Cab only 30% hike will get bonus +night shift work from office 10 hours shifts.

Contact

Yuvraj
7678666623