Spanish Expert - L1 Support - IT Help Desk

Ascendion Engineering; Bengaluru; Hybrid; INR 250,000 - 380,000; Full time

Job summary

Ascendion Engineering seeks a Spanish-speaking Help Desk professional to provide L1 technical support to users. The candidate must be fluent in Spanish and English and possess strong troubleshooting and communication skills.

You will handle tickets via phone, email, chat, and ticketing tools, resolve incidents within SLAs, document resolutions, and escalate complex issues to the appropriate teams. This is an on-site Bangalore role with standard support duties.

Qualifications

• Fluent in Spanish and English
• Experience in Help Desk / Service Desk / Technical Support
• Strong troubleshooting and communication skills
• Knowledge of Windows, Microsoft Office, and basic IT support
• Experience with ticketing tools such as ServiceNow or Jira
• Strong customer-service and communication skills

Responsibilities

• Provide L1 technical support via phone, email, chat, and ticketing tools.
• Support Spanish-speaking users in Spanish and English.
• Troubleshoot hardware, software, application, and access-related issues.
• Log, track, and resolve incidents within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain accurate ticket and resolution documentation.

Skills

Spanish fluency

English fluency

Help Desk experience

Windows & MS Office

Customer service

Ticketing tools

Tools

ServiceNow

Jira

Job description

Role & responsibilities

Location : Bangalore

We are looking for a Spanish-speaking Help Desk professionalwith experience in providing technical support to users. The candidate should be fluent inSpanish and Englishand have strong troubleshooting and communication skills.

Key Responsibilities

• Provide L1 technical supportvia phone, email, chat, and ticketing tools.
• Support Spanish-speaking users in Spanish and English.
• Troubleshoot hardware, software, application, and access-related issues.
• Log, track, and resolve incidents within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain accurate ticket and resolution documentation.

Required Skills

• Fluency in Spanish and English.
• Experience in Help Desk / Service Desk / Technical Support.
• Good troubleshooting and problem-solving skills.
• Knowledge of Windows, Microsoft Office, and basic IT support.
• Experience with ticketing tools such as ServiceNow or Jira.
• Strong customer-service and communication skills.