Solutions Architect, Trust & Safety | TP.ai

TP; India; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A global tech firm in India is seeking a seasoned leader to oversee the design of Trust & Safety ecosystems. The ideal candidate will have over 10 years of experience, specializing in implementing solutions that balance compliance, efficiency, and responsible AI. Responsibilities include collaborating with Fortune 500 clients and leading solution workshops. A commitment to diversity and inclusion is essential. Join us in creating safe, innovative digital experiences that empower users worldwide.

Qualifications

• 10+ years of experience in Trust & Safety solution design or digital risk operations.
• Deep knowledge of fraud detection and brand protection.
• Experience mentoring teams and driving global practice development.

Responsibilities

• Lead the design of end‑to‑end Trust & Safety solutions.
• Translate client requirements into deployable operating models.
• Ensure solutions align with Responsible AI principles.

Skills

Trust & Safety solution design

AI/ML systems

Technical leadership

Content moderation workflows

Consulting

Education

Bachelor’s or Master’s degree in Technology, Operations, Business, or related field

Job description

Maximize Your Impact with TP
Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital‑first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

In this role, you will lead the design of end‑to‑end Trust & Safety ecosystems that combine human expertise, AI/ML, automation, and analytics to deliver measurable impact on platform safety, compliance, and user trust. As a senior member of TP.ai Data Services, you will act as both a hands‑on solution architect and a strategic advisor, working with Fortune 500 clients, regulators, and technology partners to create solutions that balance policy enforcement, operational efficiency, and responsible AI adoption.

The Responsibilities & Duties

• Lead the design of end‑to‑end Trust & Safety solutions, spanning content moderation, policy enforcement, child safety, fraud prevention, IP protection, brand integrity, misinformation mitigation, and emerging harms.
• Translate client requirements, policy frameworks, and regulatory mandates into globally deployable operating models that combine people, process, and technology.
• Design scalable delivery frameworks that integrate human‑in‑the‑loop workflows with AI/ML classifiers, automation pipelines, abuse simulation, and advanced analytics.
• Partner with Sales, Business Development, and C‑Suite client executives to co‑create solutions tailored to platform‑specific challenges.
• Lead solution workshops, RFP responses, and executive presentations, clearly articulating value propositions, technical frameworks, and ROI.
• Serve as a trusted advisor to global clients, helping them navigate safety risks, regulatory complexity, and technology adoption.
• Embed compliance with global safety regulations (EU AI Act, DSA, COPPA, GDPR, CCPA, PIPL) and platform‑specific rules into solution designs.
• Ensure solutions align with Responsible AI principles: bias mitigation, explainability, fairness, and accountability.
• Anticipate emerging regulatory and industry standards (e.g., C2PA, watermarking, provenance tools) to build future‑proof architectures.
• Define frameworks for talent sourcing, onboarding, training, wellness, and performance management in T&S delivery teams.
• Establish audit‑ready quality systems, escalation protocols, and KPI frameworks to ensure measurable business and safety outcomes.
• Design multi‑geo delivery models that support multilingual, multi‑time‑zone, and multi‑platform ecosystems.
• Collaborate with TP.ai’s product, technology, and analytics teams to embed cutting‑edge capabilities such as real‑time risk monitoring, automated detection, and abuse red‑teaming.
• Drive an innovation pipeline that incubates and scales solutions for Generative AI risks (deepfakes, misinformation, hallucinations, prompt injection, adversarial attacks).
• Provide hands‑on technical leadership, ensuring solution architectures are robust, scalable, and adaptable across client ecosystems.

The Qualifications

• Bachelor’s or Master’s degree in Technology, Operations, Business, or related field.
• 10+ years of progressive experience in Trust & Safety solution design, enterprise architecture, or digital risk operations, with proven expertise in multi‑geo/global programs.
• Demonstrated success in architecting enterprise‑scale T&S programs that combine policy, compliance, technology, and operations.
• Deep knowledge of content moderation workflows, fraud/risk detection, misinformation mitigation, and brand/IP protection.
• Technical fluency in AI/ML systems, automation, annotation platforms, classifier optimization, and MLOps pipelines.
• Proven ability to engage with C‑level executives, lead solution workshops, and present complex technical strategies clearly and compellingly.
• Experience across multiple verticals (social platforms, gaming, e‑commerce, BFSI, healthcare).
• Familiarity with safety‑specific regulations, watermarking/provenance tools (C2PA), and red‑teaming frameworks.
• Prior experience in consulting, enterprise solutioning, or pre‑sales for digital safety programs.
• Strong track record of mentoring teams and driving global practice development.

Pre‑Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third‑Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.