Solar Installer

Greenlight Planet Inc.; New Delhi; On-site; INR 240,000 - 480,000; Full time

Job summary

Greenlight Planet Inc. seeks a Solar Installer to manage grid-tied inverter installs and service, perform maintenance, and resolve technical issues. You will work with the Sales team and customers in Varanasi to ensure high-quality execution and timely responses.

You will drive preventive maintenance, troubleshoot complex problems, and deliver training on product troubleshooting, installation, and safety. This is a contract-based onsite role based in India.

Qualifications

• ITI diploma in electrical or related discipline.
• 5+ years in after-sales services for solar inverter systems or electronics.
• Humility and passion for customer service and issue resolution.
• Ability to speak local language and knowledge of local geography.

Responsibilities

• Attend installation and service requests; diagnose faults and resolve with minimal downtime.
• Develop and execute planned maintenance schedules for inverters and accessories.
• Diagnose faults, perform repairs, and ensure safety and quality standards.
• Conduct training sessions for partners and customers on troubleshooting and installation.
• Provide comprehensive customer service and manage warranty claims.
• Handle customer disputes; maintain accurate records of interactions.
• Meet service-level timelines and contribute to high NPS scores.
• Prepare and update periodic reports on after-sales activities.

Skills

Customer service

Maintenance planning

Fault diagnosis

Training

Education

ITI diploma in electrical

Advanced degree preferred

Tools

Inverter maintenance tools

Electrical safety standards

Job description

Solar Installer

Department: Grid - Tied Inverter Sales

Employment Type: Contract

Location: India

Reporting To: Pankaj Kumar Singh

Description

Job Location: Varanasi, Uttar Pradesh

About the role: Sun King is looking for an Installer and Service Technician who will be managing installation requests of grid-tied solar inverters, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service. They will maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.

What you will be expected to do:

1. Installation & Service:

• Attend installation and service requests, identify faults, and resolve issues with minimal downtime.
• Develop and execute planned maintenance schedules for inverters and associated accessories.

2. Quality Assurance:

• Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently.
• Ensure all work meets high-quality standards and complies with established quality and safety regulations.

3. Training:

• Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
• Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance.

4. Customer Service:

• Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims.
• Work with relevant teams to address specific customer inquiries when required.

5. Dispute Management:

• Handle customer calls and emails while maintaining accurate records of interactions and actions taken.
• Report outcomes, highlight key issues, and work promptly on resolving customer disputes.

6. Operational Efficiency:

• Ensure service-level timelines and customer satisfaction (NPS) scores are met.

7. Documentation & Reporting:

• Prepare and update on periodic reports on after-sales and service activities with management.

You might be a strong candidate if you have/are:

• An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required.
• 5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods.
• Possess humility and passionate about customer service and resolving issues.
• Preferences for speaking any local language and knowledge of local geography.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader and manager and professional through the Sun King Center for Leadership.