Software Implementation Analyst

Riktam Technology Consulting; Hyderabad, Chennai District, Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Riktam Technology Consulting in Bengaluru seeks a Software Implementation Analyst with 3+ years in application support, ERP systems, requirements analysis, testing, SQL, and API concepts. The role bridges business and technical teams, supporting implementation, configuration, and ongoing application support.

Key duties include gathering and documenting requirements, configuring ERP solutions, performing system testing and UAT, validating APIs, writing SQL queries, and preparing functional specs

Qualifications

• 3+ years of experience in Application Support, Software Implementation, ERP Support, or Application Analysis.
• Hands-on ERP experience is required.
• Strong requirements analysis and documentation skills.
• Knowledge of SQL and API concepts including REST APIs.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Understand business processes and translate requirements into application solutions.
• Support ERP/application implementation, configuration, and customization.
• Perform system testing, manual testing, and UAT.
• Investigate and resolve application support issues.
• Validate APIs and integrations and support troubleshooting.
• Write and execute SQL queries for data validation and analysis.
• Prepare functional documentation, test scenarios, and acceptance criteria.
• Participate in SDLC activities, Agile/Scrum meetings, and requirement discussions.
• Track issues and changes using Jira/ServiceNow.
• Support deployment, release validation, and post-production activities.

Skills

Application Support

Software Implementation

ERP Support

Requirements Analysis

SQL

API concepts

UAT

SDLC

Education

Bachelors in Computer Science/Engineering

Information Technology degree

Tools

Jira

Confluence

ServiceNow

Power BI

Cognos

Crystal Reports

Job description

Job Title: Software Implementation Analyst

Experience: 3+ Years

Employment Type: Full-Time

Location: Bannerghatta, Bengaluru

Job Summary

We are looking for aSoftware Implementation Analystwith experience inapplication support, ERP systems, requirements analysis, testing, SQL, and API concepts. The ideal candidate will act as a bridge between business and technical teams, supporting software implementation, configuration, testing, and ongoing application support.

Key Responsibilities

• Gather, analyze, and documentbusiness and functional requirements.
• Understand business processes and translate requirements into application solutions.
• SupportERP/application implementation, configuration, and customization.
• Performsystem testing, manual testing, and UAT.
• Investigate and resolve application support issues.
• Work closely with business users, developers, vendors, and technical teams.
• Validate APIs and integrations and support issue troubleshooting.
• Write and executeSQL queries for data validation and analysis.
• Prepare functional documentation, test scenarios, and user acceptance criteria.
• Participate in SDLC activities, Agile/Scrum meetings, and requirement discussions.
• Track issues and changes using tools such asJira/ServiceNow.
• Support application deployment, release validation, and post-production activities.

Required Skills

• 3+ years of experience inApplication Support, Software Implementation, ERP Support, or Application Analysis.
• Hands-on experience withany ERP system.
• Good understanding ofbusiness requirements and requirement analysis.
• Basic to good understanding ofManual Testing, System Testing, and UAT.
• Good understanding ofSQL and database concepts.
• Basic to good understanding ofAPI/REST API concepts.
• Understanding ofSDLC and Agile methodologies.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to work effectively with bothbusiness and technical teams.

Good to Have

• Experience with ERP configuration or customization.
• Experience withJira, Confluence, or ServiceNow.
• Exposure to reporting tools such asPower BI, Cognos, or Crystal Reports.
• Experience with production support, incident management, and RCA.
• Experience working with commercial enterprise applications.

Education

Bachelor's degree inComputer Science, Computer Engineering, Information Technology, or a related field.

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