Software Technical Support Executive

Inexoft Technologies; Kannur; On-site; INR 300,000 - 400,000; Full time

Job summary

A technology firm in India is looking for a skilled Software Technical Support Executive to assist clients with software products. Responsibilities include providing technical support, installing applications, and resolving issues. The candidate should have 1–2 years of software support experience and strong communication skills. Preference is given to those with ERP or SQL knowledge. This role is crucial for ensuring client satisfaction through effective support.

Qualifications

• 1-2 years experience in software technical support is required.
• Good verbal and written communication skills are essential.
• Basic understanding of software applications, databases, and networking is expected.

Responsibilities

• Provide technical support for software issues via phone, email, or remote sessions.
• Install, configure, and maintain software applications for clients.
• Identify, diagnose, and resolve customer issues promptly.

Skills

Problem-solving skills

Excellent communication

Understanding of software systems

Education

B.Com /M.Com /BCA /MCA /B.Sc (Computer Science)

Job description

Inexoft Technologies is seeking a skilled and customer-focused Software Technical Support Executive to assist clients in using our software products effectively. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a solid understanding of software systems.

Key Responsibilities

• Provide technical support and troubleshooting assistance for software issues via phone, email, or remote sessions.
• Install, configure, and maintain software applications for clients.
• Identify, diagnose, and resolve customer issues in a timely manner.
• Escalate complex technical issues to the development or QA teams as needed.
• Guide clients through step-by-step solutions and software features.
  Ensure customer satisfaction through efficient and professional support.
• Collaborate with internal teams to enhance product usability and performance.
• Provide onsite support when required.

Required Skills & Qualifications

• Education: B.Com /M.Com /BCA /MCA /B.Sc (Computer Science)
• Experience: 1–2 years in software technical support.
• Basic understanding of software applications, databases, and networking concepts.
• Good verbal and written communication skills.

Preferred Qualifications

• Experience in ERP or accounting software support.
• Knowledge of SQL or basic database management.