Implementation & Support Professional

Makemytrip; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Makemytrip in Bangalore is seeking an Implementation Support professional at Assistant Manager level to drive onboarding activation for clients and enable cross-functional collaboration across product teams. The role emphasizes working with external stakeholders to assess problems and provide automation solutions for corporate travel workflows.

The candidate will join the MyBiz GTM and lead the organization onboarding activation process, ensuring effective communication, issue tracking, and

Qualifications

• Bachelor's degree in engineering or related field is preferred
• Data analysis, interpretation, and reporting skills are valuable
• Understanding of the product development lifecycle and release processes is important

Responsibilities

• Collaborate with key accounts team to understand onboarding needs
• Propose solutions to automate travel flows for organizations
• Investigate issues related to organization workflows and automation
• Perform User Acceptance Testing for new features and bug fixes
• Identify and report production issues to the technical team using Jira
• Maintain a dashboard to track and document issues for timely resolution

Skills

Communication

Multitasking

Action-oriented

Strategic thinking

Analytical/problem-solving

Education

Bachelor's degree in engineering or related field

Job description

About the Opportunity

Role: Implementation Support

Level: Assistant Manager

Reporting To: Associate Director - Product Management

Location: Bangalore

About the Function

MyBiz, a corporate travel management system by MakeMyTrip, provides a customisable, real-time self-booking system that seamlessly integrates into a company's structure to deliver convenience, transparency, savings, and the power of choice. Over the last 4 years, we have onboarded 42000+ prominent corporates like Vedanta, PG, Zomato, Bajaj Finance, Escorts, Netflix, BYJU's, Blackberry, etc., which are availing the benefits of our seem-less platform along with significant savings.

About the Role

This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding activation process for clients.

What will you be doing

• Work with key accounts team to understand organizations onboarding needs
• Propose solutions for organization's need for automating their travel flows
• Investigate address issues related to organization workflows / automation
• Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
• Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
• Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.

Qualification Experience

• Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
• Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
• A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.

Key Success Factors for the Role

• Effective communication and articulation skills
• Ability to manage multiple tasks
• Quick learner and highly action oriented
• Strategic thinking
• Highly analytical and strong problem-solving skills

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.