Software Support Engineer

Bahwan Cybertek Group; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Bahwan Cybertek Group in Mumbai is seeking an application support professional with expertise in Java or .NET technologies. The role involves handling production issues, onboarding customers, and providing training while coordinating SDLC and QMS processes.

Candidates should be willing to travel to client sites for critical issue resolution. The ideal candidate will maintain strong customer relationships, deliver reliable solutions, and manage open department issues, ensuring high quality

Qualifications

• B.Tech / B.E in CS/IT/EE or MCA with 2 years IT experience.
• Or any graduate with 5 years IT experience.
• Knowledge of QMS and SDLC processes.
• Technical knowledge in Java or Microsoft technologies.
• Experience in customer onboarding and training.

Responsibilities

• Oversee and follow-up on open department issues.
• Develop user relationships through professional, dependable and accurate interactions.
• Reach out and deliver application solutions to customers, including addressing mission critical issues beyond office hours; travel to customer sites for high profile issue resolution.
• Experience in customer onboarding and training.

Skills

Application Support

Java Technologies

Microsoft Technologies

Education

B.Tech / BE in CS/IT/EE or MCA

Any Graduate with 5 years IT experience

Job description

• Technical Knowledge in either of Java Technologies or Microsoft Technologies,
• Knowledge of QMS and SDLC process
• Oversee and follow-up on open department issues.
• Develop user relationships through professional, dependable and accurate interactions.
• Ability to reach out and deliver application solutions to customers, including addressing mission critical issues beyond office hours. Open to travel to customer sites for high profile issue resolution.
• Experience in customer onboarding and training

• Primary skills: Application Support (Java/.NET Technologies)
• Secondary skills: Java Technologies or Microsoft/.NET Technologies, Production/Application Support, SDLC QMS Processes, Customer Onboarding Training, Issue Resolution Incident Management

• B. Tech / B. E in CS/IT/EE or MCA; With 2 years of IT experience Or Any Graduate having 5 years of IT experience

• Technical Knowledge in either of Java Technologies or Microsoft Technologies,
• Knowledge of QMS and SDLC process
• Oversee and follow-up on open department issues.
• Develop user relationships through professional, dependable and accurate interactions.
• Ability to reach out and deliver application solutions to customers, including addressing mission critical issues beyond office hours. Open to travel to customer sites for high profile issue resolution.
• Experience in customer onboarding and training

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.