Application Support Engineer

Newgen; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Newgen in Delhi is seeking a Technical Support professional with 2+ years of experience to bridge clients with development and implementation teams. You will install, configure, test, integrate, and support software products while maintaining server and client configurations.

You will troubleshoot L1 issues, coordinate with L2/L3, perform log analysis and RCA, conduct UAT, and prepare incident and technical reports.

Qualifications

• Minimum 2+ years of hands-on technical support experience.
• B.Tech (EC/CS/IT) with 60% or equivalent across academics.
• Experience with installation, configuration, testing, integration, and support of software products.
• Strong SQL and database troubleshooting skills (Oracle and MS SQL Server).
• Familiarity with Windows/Linux OS and common Application Servers (JBoss, WebLogic, WebSphere, Tomcat).

Responsibilities

• Bridge between Clients and Development/Implementation teams.
• Installation, configuration, testing, integration, and support of software products and solutions.
• Manage and maintain server, application, and client configurations.
• Troubleshoot and resolve L1 support issues within defined SLAs.
• Coordinate with L2 and L3 teams for issue analysis and resolution.
• Perform preventive monitoring and maintenance of applications and servers.
• Conduct log analysis, RCA, and performance monitoring.
• Execute UAT and provide user handholding/training.
• Prepare technical reports, incident reports, and support documentation.
• Ensure smooth application availability and service delivery in production environments.
• Handle customer communication and maintain strong stakeholder relationships.

Skills

Java (Core & Advanced)

SQL & DB troubleshoot

Windows/Linux

App servers: JBoss/WebLogic/WebSphere/

Production support

L1/L2/L3 coordination

UAT & training

Education

B.Tech (EC/CS/IT) with 60%

Job description

Position: Technical Support
Location: Delhi
Reporting To: Team Lead / Group Lead
Experience: Minimum 2+ Years
Qualification:B.Tech (EC/CS/IT) or equivalent with 60% throughout academics

Key Responsibilities

• Act as a bridge between Clients and Development/Implementation teams.
• Installation, configuration, implementation, testing, integration, and support of software products and solutions.
• Manage and maintain server, application, and client configurations.
• Troubleshoot and resolve L1 support issues within defined SLAs.
• Coordinate with L2 and L3 teams for issue analysis and resolution.
• Perform preventive monitoring and maintenance of applications and servers.
• Conduct log analysis, root cause analysis (RCA), and performance monitoring.
• Execute User Acceptance Testing (UAT) and provide user handholding/training.
• Prepare technical reports, incident reports, and support documentation.
• Ensure smooth application availability and service delivery in production environments.
• Handle customer communication and maintain strong stakeholder relationships.

Technical Skills Required

Mandatory Skills

• Java (Core & Advanced Java)
• Database: Oracle and/or MS SQL Server
• Strong SQL query writing and database troubleshooting skills
• Knowledge of Operating Systems (Windows/Linux)
• Understanding of Application Servers such as:
• JBoss
• WebLogic
• WebSphere
• Tomcat
• Application deployment and configuration knowledge
• Log analysis and debugging skills
• Production support and incident management experience

Preferred Skills

• RESTful APIs development, integration, and troubleshooting
• Exposure to Banking/Trade Finance applications
• Web Services (REST/SOAP)
• Performance monitoring tools and server monitoring
• Basic scripting knowledge (Shell/Batch/Python) will be an advantage
• Understanding of SDLC, release management, and change management processes