Software Support Engineer

Spintly India Pvt Ltd; Margao; On-site; INR 300,000 - 500,000; Full time

Job summary

Spintly India Pvt Ltd is seeking a highly motivated tech support engineer in Margao, Goa. You'll provide support through various channels, troubleshoot issues related to hardware and software products, and collaborate with internal teams.

The ideal candidate should have a diploma or B.E in Electronics or related fields, strong interest in electronics, and basic scripting knowledge. Excellent communication skills and a problem-solving mindset are essential.

Qualifications

• Diploma / B.E or equivalent in Electronics / Communication / Computer Science.
• Strong interest and knowledge of electronics hardware and wiring.
• Basic knowledge of scripting languages like Python.

Responsibilities

• Providing support to customers via phone, email, or chat.
• Using diagnostics tools to analyze and solve issues.
• Developing and maintaining technical documentation for products.
• Collaborating with product design and software engineers.
• Traveling to customer sites for training or requirements understanding.

Skills

Electronics hardware knowledge

Scripting languages (Python)

Communication skills

Analytical problem solving

Education

Diploma / B.E in Electronics / Communication / Computer Science

Job description

We are seeking a highly motivated tech support engineer with his own experience and curiosity in electronics hardware and software to join our team. In this role, you will be responsible for troubleshooting and resolving technical issues related to our company’s hardware and software products. You will work closely with customers and internal teams to diagnose and resolve issues, utilizing your engineering skills.

What you will be doing:

• Providing support to the customers via phone, email, or chat, and assisting them in identifying and resolving technical issues related to Spintly hardware and software products.
• Spintly has developed diagnostics tools to troubleshoot issues, you will be using those to analyse and solve issues.
• Running Python scripts and other automation tools to streamline the debugging and testing process.
• In the process of solving issues, you are expected to develop and maintain technical documentation for hardware and software products, including manuals, guides, and FAQs.
• Collaborate with cross‑functional teams, including product design engineers and software engineers, to identify and resolve complex technical issues.
• Acquiring in‑depth knowledge of products to understand how the issues need to be resolved.
• Continuously update and maintain knowledge of the latest hardware and software technologies and trends.
• Travelling to customer sites for training or understanding requirements.

What qualifications & skills should you have?

• Diploma / B.E or equivalent in / Electronics / Electronics & Communication /Computer science.
• Strong interest and knowledge of electronics hardware, wiring and basic concepts.
• Basic knowledge of scripting languages like Python or similar.
• Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non‑technical stakeholders.
• Strong analytical and problem‑solving skills, with the ability to think creatively and identify innovative solutions.