Service engineer intern / trainee

Spinks World; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Spinks World in Hyderabad, India, is seeking a technical support professional to assist customers by phone, email, or in person. You will troubleshoot mechanical, mechatronic, electrical, electronics, or optics systems and work with cross-functional teams to resolve issues.

The role emphasizes documenting technical details, continuous learning through training, and extracting insights from data to improve product quality and customer satisfaction.

Qualifications

• Engineering degree or diploma in mechanical, mechatronic, electrical, electronics, or optics.
• Solid understanding of core engineering principles in these domains.
• Strong communication and problem-solving abilities.
• Ability to work in a team and collaborate effectively.
• Strong analytical and troubleshooting skills.
• Familiarity with industry-standard tools and software is advantageous.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to mechanical, mechatronic, electrical, electronics, or optics systems.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and reports.
• Participate in training programs to enhance technical skills and knowledge.
• Analyze data and provide insights to improve product quality and customer satisfaction.

Skills

Analytical thinking

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor's / Diploma in Mechanical/Mechatronic/Electrical/Electronics/Optics Engineering

Tools

Industry-standard tools/software

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to mechanical, mechatronic, electrical, electronics, or optics systems.
• Collaborate with cross-functional teams to identify and implement solutions for customer complaints.
• Develop and maintain technical documentation and reports.
• Participate in training programs to enhance technical skills and knowledge.
• Analyze data and provide insights to improve product quality and customer satisfaction.

Job Requirements

• Bachelor's Degree, Diploma, or equivalent in Mechanical, Mechatronic, Electrical, Electronics, or Optics Engineering.
• Strong understanding of mechanical, mechatronic, electrical, electronics, or optics principles and concepts.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and collaborate with colleagues.
• Strong analytical and troubleshooting skills.
• Familiarity with industry-standard tools and software is an added advantage.