Senior Engineer Software - Support

GreyOrange; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

GreyOrange seeks an experienced Senior Engineer - Software Support to provide advanced technical support for large‑scale warehouse automation and enterprise software platforms in production environments.

The role requires troubleshooting of complex issues, log and performance analysis, and collaboration with Engineering and Product teams to resolve defects and drive enhancements. You will mentor junior engineers and ensure clear communications with stakeholders.

Qualifications

• Experience troubleshooting complex application, system, and database issues.
• Strong analytical and problem-solving skills with an engineering mindset.
• Excellent communication and ability to manage stakeholder expectations.

Responsibilities

• Troubleshoot and resolve complex application, system, and database‑related issues.
• Act as the technical escalation point for critical customer incidents.
• Analyze application logs, system performance, and production behavior to identify root causes.
• Collaborate with Engineering and Product teams to resolve software defects and implement enhancements.
• Support application deployments, configuration changes, and production validation activities.
• Drive improvements in troubleshooting processes, documentation, and operational efficiency.
• Mentor junior support engineers and promote technical knowledge sharing.
• Ensure timely issue resolution with clear communication to stakeholders.

Skills

Linux/Unix

SQL

Python/Shell

Debugging

Communication

Stakeholder management

Shift rotation

Education

Bachelor's degree in Engineering / CS / IT

Job description

We are seeking an experienced Senior Engineer - Software Support to provide advanced technical support for large-scale warehouse automation and enterprise software platforms. This role requires deep technical expertise, strong troubleshooting capabilities, and the ability to manage complex customer issues in high-availability production environments. The ideal candidate should have hands‑on experience with enterprise applications, system debugging, performance analysis, and customer‑facing technical support operations.

Responsibilities:

• Troubleshoot and resolve complex application, system, and database‑related issues.
• Act as the technical escalation point for critical customer incidents.
• Analyse application logs, system performance, and production behaviour to identify root causes.
• Collaborate with Engineering and Product teams to resolve software defects and implement enhancements.
• Support application deployments, configuration changes, and production validation activities.
• Drive continuous improvements in troubleshooting processes, documentation, and operational efficiency.
• Mentor junior support engineers and promote technical knowledge sharing within the team.
• Ensure timely issue resolution while maintaining clear and effective communication with internal and external stakeholders.

Requirements:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 5-8 years of experience in Software/Application Support roles.
• Strong expertise in Linux/Unix environments.
• Advanced SQL knowledge with hands‑on database troubleshooting experience.
• Proficiency in Python or Shell scripting.
• Strong debugging, analytical, and problem‑solving skills.
• Excellent verbal and written communication skills with strong stakeholder management abilities.
• Willingness to work in rotational shifts.

Preferred Qualifications:

• Experience with warehouse automation, robotics, or enterprise SaaS platforms.
• Exposure to cloud environments and monitoring/observability tools.
• Experience mentoring or guiding technical support teams.