Software Asset Management

Wipro; Panna; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wipro is seeking a Tools Engineer L2 in Software Asset Management to own the SAM tooling landscape within a managed services setup. You will design, configure, and operate SAM tools, integrate them with discovery, CMDB and ITSM systems, and serve as the L3 escalation point for complex issues and enhancements.

You will ensure license compliance, optimization, and governance, drive automation and data quality improvements, and collaborate with SAM, procurement, security, and operations teams

Qualifications

• Design and implement SAM tool configurations, customizations, and upgrades.
• Provide L3 support for SAM tooling incidents, problems, and requests.
• Develop automation scripts to improve data quality and reconciliation processes.
• Collaborate with SAM, procurement, security, and operations teams for governance insights.
• Maintain technical documentation and runbooks for the SAM toolset.

Responsibilities

• Act as L3 technical owner for SAM toolset and supporting discovery tools.
• Design and implement configurations, customizations, and upgrades per governance standards.
• Provide L3 support for SAM tooling incidents, problems, and requests.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support on-call/major incident processes when SAM tools affect critical activities.
• Develop and maintain data quality dashboards and correction routines.
• Design and maintain integrations between SAM tools and CMDB/ERP systems.

Skills

L3 technical owner

Automation scripting

ITSM processes

Stakeholder management

Analytical skills

Tools

Flexera

ServiceNow SAM Pro

Snow Software

Lansweeper

SCCM/Intune

Job description

Job Title
Tools Engineer L2 – Software Asset Management (Managed Services, 5+ Years Experience)

Experience

• Total experience:5+ years inIT operations / tooling / asset management
• Relevant experience:3–5+ years working withSoftware Asset Management (SAM) tools and processes (e.g., Flexera, ServiceNow SAM Pro, Snow, Lansweeper, SCCM/Intune, etc.)
• Hands-on experience in amanaged services / AMSmodel with SLAs, ITSM processes, and multi-customer / multi-business environments

Role Summary

The Tools Engineer L3 – Software Asset Management is the senior technical owner for the SAM tooling landscape within a managed services environment. This role is responsible for designing, configuring, and operating SAM tools; integrating them with discovery, CMDB, procurement, and ITSM systems; and acting as the L3 escalation point for complex issues and enhancements.

The engineer ensures that SAM tools reliably support license compliance, optimization, and governance; drives automation and data quality improvements; and collaborates closely with SAM, procurement, security, and operations teams.

Key Responsibilities

• Act asL3 technical ownerfor the SAM toolset (primary SAM platform plus supporting discovery/inventory tools).
• Design and implementconfigurations, customizations, and upgradesin line with best practices and governance standards.

2. Operations, Support & Incident Management

• ProvideL3 supportfor incidents, problems, and service requests related to SAM tools, including complex configuration or data issues.
• Performroot cause analysisand implement permanent fixes for recurring tool issues and data inconsistencies.
• Supporton-call/major incidentprocesses when SAM tools impact critical compliance/operational activities.
• Implement and refinediscovery and normalization rulesto improve software recognition and catalog accuracy.
• Work with SAM analysts to ensureaccurate license consumption and compliance reporting(effective license position).
• Develop and maintaindata quality dashboardsand correction routines (e.g., duplicate assets, unmapped software, stale devices).

4. Integration & Automation

• Design and maintainintegrationsbetween SAM tools and:
• CMDB/asset repositories
• Procurement/ERP systems
• Build and maintainautomation scripts and workflowsfor routine operations (data imports/exports, reconciliations, notifications, clean-up).

5. Governance, Compliance & Optimization Support

• Support SAM / Licensing teams by providingreliable tooling, data, and technical insightsfor audits and true-ups.
• Implementpolicies and guardrailsin the tools to support license governance (blacklists/whitelists, restrictions, reclamation workflows).
• Contribute tolicense optimization initiativesby enabling accurate reporting and scenario analysis through the tools.
• Develop and maintaintechnical documentation, runbooks, and configuration baselinesfor the SAM toolset.
• Definestandards and best practicesfor SAM tool usage, configuration, and integration.
• Identify and drivecontinuous improvementopportunities (new features, performance tuning, automation, reporting enhancements).
• Strong hands‑on experience with at least one enterpriseSAM platform(e.g., Flexera, ServiceNow SAM Pro, Snow, or equivalent).
• Good understanding ofsoftware licensing models(per device, per user, server/CAL, core-based, subscription/SaaS) and their impact on data and tooling.
• Experience withdiscovery / inventory toolsandCMDBconcepts.
• Proficiency withSQLand/or scripting (e.g., PowerShell, Python) for data analysis, automation, and troubleshooting.
• Experience withsystem integrations(APIs, web services, scheduled imports/exports) between SAM tools and other IT systems.
• Familiarity withITSM/ITILprocesses (Incident, Problem, Change, Request) in a managed services context.
• Stronganalytical, troubleshooting, and documentationskills.
• Goodcommunication and stakeholder managementskills; able to work with SAM analysts, procurement, security, and operations teams.

Good-to-Have

• Exposure tocloud/SaaS license management(M365, Azure, AWS, Salesforce, etc.) within SAM tools.
• Experience withreporting/BI tools(Power BI, Tableau, etc.) for advanced SAM analytics.
• Certifications inITIL,SAM(e.g., CSAM), or specific SAM tools/platforms.