Software Application Support Engineer - Level 6

SISL Infotech Pvt. Ltd.; New Delhi; On-site; INR 300,000 - 550,000; Full time

Job summary

SISL Infotech Pvt. Ltd. in Delhi is seeking a technical support specialist to troubleshoot software applications and collaborate with cross-functional teams to resolve issues. You will analyze logs, identify bottlenecks, and implement fixes to enhance reliability.

The role includes creating knowledge base articles and participating in on-call rotations for after-hours support, offering exposure to diverse technologies in a fast-paced environment.

Responsibilities

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to improve application performance and reliability.
• Conduct thorough analysis of application logs and system metrics.
• Create documentation and knowledge base articles to assist customers.
• Participate in on-call rotation for after-hours support.

Job description

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to improve application performance and reliability.
• Conduct thorough analysis of application logs and system metrics.
• Create documentation and knowledge base articles to assist customers.
• Participate in on-call rotation for after-hours support.