Software Application Support Engineer - Level 1

SISL Infotech Pvt. Ltd.; New Delhi; On-site; INR 350,000 - 700,000; Full time

Job summary

SISL Infotech Pvt. Ltd. in Delhi is seeking a proactive software support specialist to provide technical assistance, troubleshoot applications, and collaborate with cross-functional teams to resolve complex issues.

You will develop and implement solutions to enhance software performance, conduct root-cause analyses, work with development teams to fix bugs, and create technical documentation and knowledge base articles for user help.

Responsibilities

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to enhance software performance and reliability.
• Conduct thorough analysis of software problems and provide root cause analysis reports.
• Work closely with the development team to identify and fix bugs.
• Create and maintain technical documentation and knowledge base articles.

Job description

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to enhance software performance and reliability.
• Conduct thorough analysis of software problems and provide root cause analysis reports.
• Work closely with the development team to identify and fix bugs.
• Create and maintain technical documentation and knowledge base articles.