Software Application Support L4 Professional

SISL Infotech Pvt. Ltd.; New Delhi; On-site; INR 350,000 - 650,000; Full time

Job summary

SISL Infotech Pvt. Ltd. is seeking a capable software support professional to provide technical assistance and troubleshoot software applications. You will collaborate with cross-functional teams to resolve complex issues and implement solutions for improved performance and reliability.

The role includes analyzing software problems, delivering root cause analysis, and coordinating with development to fix bugs while maintaining comprehensive documentation for knowledge bases.

Qualifications

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to enhance software performance and reliability.
• Conduct thorough analysis of software problems and provide root cause analysis reports.
• Work closely with the development team to identify and fix bugs.
• Create and maintain technical documentation and knowledge base articles.

Responsibilities

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to enhance software performance and reliability.
• Conduct thorough analysis of software problems and provide root cause analysis reports.
• Work closely with the development team to identify and fix bugs.
• Create and maintain technical documentation and knowledge base articles.

Skills

Technical support

Troubleshooting

Cross-functional collaboration

Root cause analysis

Bug fixing

Technical documentation

Job description

• Provide technical support and troubleshoot software applications.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and implement solutions to enhance software performance and reliability.
• Conduct thorough analysis of software problems and provide root cause analysis reports.
• Work closely with the development team to identify and fix bugs.
• Create and maintain technical documentation and knowledge base articles.