Soft Skills Trainer

Naukri Assist; Nagpur District; On-site; INR 400,000 - 800,000; Full time

Job summary

Naukri Assist in India is seeking a skilled training professional to design and deliver soft skills programs for insurance professionals, with a focus on communication, interpersonal abilities, and effective problem-solving.

You will conduct call audits to identify improvement areas, provide coaching feedback to agents, develop behavioral training modules, and collaborate with subject matter experts to create engaging learning materials for diverse learners.

Qualifications

• 2-11 years of experience in behavioural skills, soft skills training, or a related field.
• Strong understanding of insurance industry trends and regulations.
• Proven track record in designing effective training programs that drive business results.

Responsibilities

• Design and deliver soft skills training programs for insurance professionals to enhance their communication, interpersonal, and problem-solving skills.
• Conduct call audits to identify areas of improvement in customer service quality and provide feedback to agents on their performance.
• Develop behavioral training modules to address specific skill gaps identified through audits or feedback from managers.
• Collaborate with subject matter experts to create engaging learning materials that meet the needs of diverse learners.

Skills

Soft skills training

Call audits

Feedback delivery

Curriculum design

Job description

Roles and Responsibilities :

• Design and deliver soft skills training programs for insurance professionals to enhance their communication, interpersonal, and problem-solving skills.
• Conduct call audits to identify areas of improvement in customer service quality and provide feedback to agents on their performance.
• Develop behavioral training modules to address specific skill gaps identified through audits or feedback from managers.
• Collaborate with subject matter experts to create engaging learning materials that meet the needs of diverse learners.

Job Requirements :

• 2-11 years of experience in behavioural skills, soft skills training, or a related field.
• Strong understanding of insurance industry trends and regulations.
• Proven track record in designing effective training programs that drive business results.