Soft Skills Process Trainer- Gurgaon

Policybazaar; Gurugram District; On-site; INR 500,000 - 750,000; Full time

Job summary

Policybazaar in Gurgaon is seeking a Soft Skills Trainer to design and deliver training on communication, customer service, presentation skills, and professional behavior. You will conduct classroom, virtual, and workshop sessions, and tailor content to meet organizational needs.

Responsibilities include identifying training needs, updating modules, evaluating trainee progress, and coaching employees on behavioral skills, with emphasis on English and Hindi communication.

Qualifications

• Graduate in any discipline.
• 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
• Experience in conducting behavioral and communication training programs.

Responsibilities

• Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
• Identify training needs through discussions with stakeholders, audits, and performance analysis.
• Design and update training modules, assessments, and learning materials.
• Deliver classroom, virtual, and workshop-based training sessions.
• Evaluate trainee performance through assessments, feedback, and observations.
• Conduct refresher training programs to improve employee performance and productivity.
• Coach and mentor employees on behavioral skills and professional conduct.

Skills

Communication

Presentation

Facilitation

Adult learning principles

Training effectiveness analysis

Stakeholder management

MS Office

English

Hindi

Education

Graduate in any discipline

Tools

Training tools

Job description

Job Title: Soft Skills Trainer

Location: Gurgaon

Department: Learning & Development / Training

Key Responsibilities

• Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
• Identify training needs through discussions with stakeholders, audits, and performance analysis.
• Design and update training modules, assessments, and learning materials.
• Deliver classroom, virtual, and workshop-based training sessions.
• Evaluate trainee performance through assessments, feedback, and observations.
• Conduct refresher training programs to improve employee performance and productivity.
• Coach and mentor employees on behavioral skills and professional conduct.

Desired Skills

• Excellent communication and presentation skills.
• Strong facilitation and coaching abilities.
• Knowledge of adult learning principles and training methodologies.
• Ability to analyze training effectiveness and recommend improvements.
• Strong interpersonal, mentoring, and stakeholder management skills.
• Proficiency in MS Office and training tools.
• Fluency in English and Hindi.

Eligibility

• Graduate in any discipline.
• 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
• Experience in conducting behavioral and communication training programs.