Soft Skills Trainer

TP; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

TP in Chennai seeks a Soft Skills Trainer to deliver soft skills, communication, customer service & behavioral training for a domestic customer support process. You will conduct refresher sessions and support agent performance improvement initiatives to raise service quality.

Requirements: 1+ year in soft skills training; BPO/customer service environment preferred; strong communication, facilitation and presentation skills; ability to design and deliver engaging training sessions; shift

Qualifications

• 1+ year of experience in Soft Skills Training.
• Experience in BPO/Customer Service environment preferred.
• Strong communication, facilitation, and presentation skills.
• Ability to design and deliver engaging training sessions.

Responsibilities

• Deliver soft skills, communication, customer service and behavioral training programs.
• Conduct refresher sessions for agents and teams.
• Support agent performance improvement initiatives.

Skills

Soft Skills

Training

Facilitation

Presentation

Communication

Customer Service

Job description

Soft Skills Trainer | Domestic Process | Chennai

We are looking for a Soft Skills Trainer for a Domestic Customer Support Process in Chennai. The role involves delivering soft skills, communication, customer service, and behavioral training programs, conducting refresher sessions, and supporting agent performance improvement initiatives.

Requirements:

• 1+ years of experience in Soft Skills Training
• Experience in BPO/Customer Service environment preferred
• Strong communication, facilitation, and presentation skills
• Ability to design and deliver engaging training sessions

Location: Chennai, Pattabiram
Process: Domestic Customer Support
Experience: 1-5 Years**:** Shift flexibility preferred.