Soft Services Manager - Property Management

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Bengaluru seeks a Soft Services Manager for facility management. You will oversee housekeeping, landscaping, pest control, waste management, and security coordination to ensure spotless presentation and compliance with standards.

Lead and coach diverse teams, manage service partners, control budgets, monitor KPIs, and drive continuous improvements across the property.

Qualifications

• Experience managing soft services in commercial properties.
• Ability to lead cross-functional teams and vendors.
• Proven budget management and cost-control.
• Strong focus on hygiene, safety and compliance.

Responsibilities

• Oversee housekeeping, landscaping, pest control, waste management, and security coordination.
• Manage soft-service contractors ensuring compliance with SLAs and contractual terms.
• Attend client/occupant meetings and maintain high levels of service delivery.
• Prepare and monitor soft-services budgets and control costs.
• Maintain SOPs, inspection reports and other documentation for audits.
• Lead, train and motivate soft-service teams and conduct performance reviews.
• Monitor KPIs and drive continuous improvement across the property.

Skills

Facility management

Team leadership

Vendor management

Budgeting

Quality audits

Safety compliance

Stakeholder communication

Education

Bachelor's in Facility Management

Tools

MS Excel

Facility management software

Job description

Building Operations, Soft Services JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A Soft Services Manager in property management is responsible for ensuring high standards of cleanliness, hygiene, landscaping, pest control, waste management, security coordination, and overall facility presentation. The role typically involves managing service partners, manpower, budgets, compliance, and client/occupant satisfaction.

Key Responsibilities

Housekeeping & Cleaning Management

Manage daily housekeeping operations for common areas, washrooms, lobbies, offices, parking areas, and other facility spaces. Ensure cleaning standards, schedules, SOPs, and checklists are consistently followed. Monitor housekeeping manpower, productivity, attendance, grooming, and deployment. Conduct regular inspections and ensure timely closure of identified gaps.

Landscaping & Horticulture

Oversee landscaping and horticulture activities, including plant maintenance, pruning, irrigation, fertilization, and seasonal requirements. Ensure the property maintains the required aesthetic and landscaping standards. Coordinate with vendors for maintenance and replacement of plants and landscaping assets.

Pest Control

Manage preventive and corrective pest-control programs. Ensure treatment schedules are followed and records are properly maintained. Monitor pest-related complaints and ensure timely resolution.

Waste Management

Oversee segregation, collection, storage, and disposal of waste in accordance with applicable requirements. Coordinate with authorized waste-management agencies. Monitor recyclable, wet, dry, and other applicable waste streams. Maintain required records and documentation.

Security & Safety Coordination

Coordinate with the security team to maintain overall property security and access-control standards. Monitor security-related observations, incidents, visitor management, and emergency preparedness. Support emergency drills and business-continuity initiatives.

Vendor & Contractor Management

Manage soft-service contractors and ensure compliance with contractual requirements and SLAs. Review manpower deployment, service quality, performance, and statutory documentation. Conduct vendor performance reviews and initiate corrective actions where required. Support procurement and commercial teams during tendering and contract renewal activities.

Client & Occupant Management

Act as the primary point of contact for soft-service-related requirements and complaints. Attend client/occupant meetings and provide updates on service performance. Ensure complaints and service requests are tracked and closed within agreed timelines. Maintain a high level of customer satisfaction and service experience.

Budget & Cost Control

Prepare and monitor soft-services budgets. Control manpower, consumables, equipment, and operational costs. Identify opportunities for cost optimization without compromising service quality. Review vendor invoices and verify services against agreed scope and deployment.

Compliance & Documentation

Ensure compliance with applicable statutory, safety, environmental, and property-management requirements. Maintain SOPs, checklists, inspection reports, training records, incident reports, and other relevant documentation. Ensure audit observations are addressed within agreed timelines.

Team Management

Lead, train, and motivate housekeeping, landscaping, pest-control, and other soft-service teams. Conduct toolbox talks, training sessions, performance reviews, and skill development programs. Monitor discipline, attendance, grooming, and workforce productivity.

Quality Assurance

Establish service standards and conduct regular quality audits. Use inspection reports, KPIs, SLAs, and customer feedback to measure performance. Identify recurring issues and implement corrective and preventive actions.

Typical KPIs

• Housekeeping audit scores
• Customer/occupant satisfaction
• Complaint resolution time
• SLA compliance
• Manpower productivity and absenteeism
• Hygiene and cleanliness standards
• Pest-control effectiveness
• Landscaping quality
• Waste segregation and disposal compliance
• Vendor performance
• Cost and budget adherence
• Audit and statutory compliance
• Incident and safety performance

In a Senior Property Management Role

At a senior level, the Soft Services Manager is expected to move beyond day-to-day supervision and take ownership of service strategy, vendor performance, budget management, client relationships, compliance, team development, and continuous improvement across the property.

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48