Building Operations, Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Senior Property Manager to lead soft services across housekeeping, landscaping, pest control and more. You will manage daily operations, maintain service quality, and coordinate with security and vendors to deliver an exceptional property experience.

The role emphasizes budget oversight, client liaison, and continuous improvement in service standards, with on-site responsibilities in Bengaluru.

Qualifications

• Lead housekeeping, landscaping, pest-control, and soft-service teams.
• Ensure compliance with SOPs, schedules, and quality standards.
• Monitor budgets, costs, and vendor performance.

Responsibilities

• Manage daily housekeeping operations for common areas, washrooms, lobbies, offices, and other spaces.
• Oversee landscaping, pruning, irrigation, and plant maintenance to meet aesthetic standards.
• Coordinate pest-control programs and ensure timely resolution of issues.
• Oversee waste segregation, storage, and disposal with record-keeping.
• Coordinate with security for access-control and emergency readiness.
• Manage soft-service contractors, SLAs, and vendor performance reviews.
• Be primary point of contact for client/occupant requirements and service requests.
• Monitor KPIs, audits, and budgets to ensure cost-effective service delivery.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Housekeeping & Cleaning Management

Manage daily housekeeping operations for common areas, washrooms, lobbies, offices, parking areas, and other facility spaces. Ensure cleaning standards, schedules, SOPs, and checklists are consistently followed. Monitor housekeeping manpower, productivity, attendance, grooming, and deployment. Conduct regular inspections and ensure timely closure of identified gaps.

Landscaping & Horticulture

Oversee landscaping and horticulture activities, including plant maintenance, pruning, irrigation, fertilization, and seasonal requirements. Ensure the property maintains the required aesthetic and landscaping standards. Coordinate with vendors for maintenance and replacement of plants and landscaping assets.

Pest Control

Manage preventive and corrective pest‑control programs. Ensure treatment schedules are followed and records are properly maintained. Monitor pest‑related complaints and ensure timely resolution.

Waste Management

Oversee segregation, collection, storage, and disposal of waste in accordance with applicable requirements. Coordinate with authorized waste‑management agencies. Monitor recyclable, wet, dry, and other applicable waste streams. Maintain required records and documentation.

Security & Safety Coordination

Coordinate with the security team to maintain overall property security and access‑control standards. Monitor security‑related observations, incidents, visitor management, and emergency preparedness. Support emergency drills and business‑continuity initiatives.

Vendor & Contractor Management

Manage soft‑service contractors and ensure compliance with contractual requirements and SLAs. Review manpower deployment, service quality, performance, and statutory documentation. Conduct vendor performance reviews and initiate corrective actions where required. Support procurement and commercial teams during tendering and contract renewal activities.

Client & Occupant Management

Act as the primary point of contact for soft‑service‑related requirements and complaints. Attend client/occupant meetings and provide updates on service performance. Ensure complaints and service requests are tracked and closed within agreed timelines. Maintain a high level of customer satisfaction and service experience.

Budget & Cost Control

Prepare and monitor soft‑services budgets. Control manpower, consumables, equipment, and operational costs. Identify opportunities for cost optimization without compromising service quality. Review vendor invoices and verify services against agreed scope and deployment.

Compliance & Documentation

Ensure compliance with applicable statutory, safety, environmental, and property‑management requirements. Maintain SOPs, checklists, inspection reports, training records, incident reports, and other relevant documentation. Ensure audit observations are addressed within agreed timelines.

Team Management

Lead, train, and motivate housekeeping, landscaping, pest‑control, and other soft‑service teams. Conduct toolbox talks, training sessions, performance reviews, and skill development programs. Monitor discipline, attendance, grooming, and workforce productivity.

Quality Assurance

Establish service standards and conduct regular quality audits. Use inspection reports, KPIs, SLAs, and customer feedback to measure performance. Identify recurring issues and implement corrective and preventive actions.

Typical KPIs

• Housekeeping audit scores
• Customer/occupant satisfaction
• Complaint resolution time
• SLA compliance
• Manpower productivity and absenteeism
• Hygiene and cleanliness standards
• Pest‑control effectiveness
• Landscaping quality
• Waste segregation and disposal compliance
• Vendor performance
• Cost and budget adherence
• Audit and statutory compliance
• Incident and safety performance

In a Senior Property Management Role

At a senior level, the Soft Services Manager is expected to move beyond day-to-day supervision and take ownership of service strategy, vendor performance, budget management, client relationships, compliance, team development, and continuous improvement across the property.

Location: On‑site – Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.