Soft Service Executive

JLL; Amravati; On-site; INR 240,000 - 380,000; Full time

Job summary

JLL is seeking a Soft Services Executive to manage the delivery of non-technical facilities services, including housekeeping, landscaping, waste management and pest control, across corporate facilities. The role focuses on maintaining a clean, safe and well-maintained environment for occupants and visitors.

The candidate will coordinate with contractors, monitor SLAs, ensure compliance with health and safety standards, and supervise housekeeping teams while coordinating with facility managers to

Qualifications

• Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field.
• 2–4 years of experience in soft services or facility management.
• Experience in commercial real estate, corporate facilities, or hospitality sectors preferred.

Responsibilities

• Oversee daily operations of soft services including cleaning, housekeeping, and janitorial services.
• Coordinate landscaping and grounds maintenance activities.
• Manage waste management and recycling programs.
• Supervise pest control services and preventive treatments.
• Ensure washroom hygiene and consumables are maintained at appropriate levels.
• Supervise housekeeping staff and service personnel; prepare schedules and rosters.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Work under pressure

Leadership

Education

Bachelor's degree in Facility Management

Tools

Facility management software

Job description

Soft Services Executive Job Description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Soft Services Executive is responsible for managing and coordinating soft facility management services to ensure a clean, safe, and well-maintained environment. This role oversees various non-technical services including housekeeping, landscaping, pest control, waste management, and other amenity services that contribute to occupant comfort and facility aesthetics.

Key Responsibilities

Service Operations Management

Oversee daily operations of soft services including cleaning, housekeeping, and janitorial services. Coordinate landscaping and grounds maintenance activities. Manage waste management and recycling programs. Supervise pest control services and preventive treatments. Ensure washroom hygiene and consumables are maintained at appropriate levels.

Vendor & Contract Management

Liaise with third-party service providers and contractors. Monitor vendor performance against service level agreements (SLAs). Conduct regular inspections and quality audits of services delivered. Process invoices and ensure accurate billing from vendors. Negotiate contracts and manage renewals for soft services.

Quality Control & Compliance

Conduct routine inspections to ensure cleaning and maintenance standards are met. Implement quality control checklists and inspection protocols. Ensure compliance with health, safety, and environmental regulations. Address non-compliance issues promptly and implement corrective actions. Maintain detailed records of inspections, incidents, and service delivery.

Team Supervision & Coordination

Supervise housekeeping staff and service personnel. Prepare work schedules and duty rosters. Conduct training sessions on cleaning procedures and safety protocols. Monitor staff attendance, performance, and productivity. Address staff grievances and maintain positive working relationships.

Stakeholder Management

Respond to occupant requests and complaints regarding soft services. Coordinate with facility managers and building occupants to address service needs. Conduct regular meetings with stakeholders to review service performance. Implement feedback mechanisms to continuously improve service delivery.

Inventory & Resource Management

Maintain inventory of cleaning supplies, equipment, and consumables. Procure materials and equipment as needed within budget parameters. Ensure proper storage and handling of cleaning chemicals and materials. Track usage patterns and optimize resource allocation.

Required Qualifications

Education & Experience

Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field. 2-4 years of experience in soft services or facility management. Experience in commercial real estate, corporate facilities, or hospitality sectors preferred. Knowledge of integrated facility management practices is advantageous.

Technical Knowledge

Understanding of housekeeping operations and cleaning methodologies. Familiarity with pest control procedures and preventive maintenance. Knowledge of waste management regulations and sustainability practices. Awareness of health and safety standards related to facility services. Proficiency with facility management software and reporting tools.

Soft Skills

Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Problem-solving mindset with attention to detail. Ability to work under pressure and handle multiple priorities. Customer service orientation with professional demeanor. Leadership skills for supervising and motivating teams.

Additional Requirements

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work flexible hours including occasional weekends or emergencies. Valid driver's license may be required depending on location. Physical ability to conduct site inspections and oversee field operations.

Performance Metrics

Success in this role is typically measured by service quality scores, occupant satisfaction ratings, vendor SLA compliance rates, cost management within budget, audit results, incident response times, and cleanliness standards achievement.

Work Environment

This position involves both office-based administrative work and regular site visits for inspections and coordination activities. The role requires mobility throughout facilities and occasional exposure to outdoor weather conditions during grounds inspections.

Location

Location: