Soft Service Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

Jones Lang LaSalle in Hyderabad is seeking an experienced Food & Beverage Operations Manager to lead on-site restaurant and catering services, ensuring standards meet budget and quality expectations.

You will supervise staff, coordinate with vendors, manage menus, and drive customer service excellence while adhering to health and safety regulations. The role requires strong leadership and budget management.

Qualifications

• Degree / Diploma in hotel management with minimum 5-7 years of work experience.
• Effective communication skills and knowledge of customer service processes.
• Proven food and beverage management experience.
• Working knowledge of MS Office and restaurant management software.
• Ability to spot and resolve problems efficiently.
• Strong delegation, leadership and teamwork abilities.
• Up to date with food and beverage trends and best practices.
• Ability to manage personnel and meet financial targets.

Responsibilities

• Inspect work to meet specifications and standards.
• Ensure upkeep of assignments per SOP and plan schedules.
• Brief and de-brief supervisory staff and conduct training.
• Vendor management and regular meetings to resolve site issues.
• Maintain records of work hours, budgets, and other information.
• Lead F&B operations, design menus, and manage budgets.
• Ensure high levels of internal and external customer service.
• Comply with health and safety regulations and report results.

Skills

Effective communication

Leadership

Problem solving

Delegation

Guest-oriented

Education

Degree / Diploma in hotel management

Tools

MS Office

Restaurant management software

POS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Responsibilities

• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure the upkeep of the assignment/task as per set SOP.
• Make plans/schedules and inspect/assign work to subordinate supervisors and/or teams.
• Conduct regular briefing for ground staff.
• Ensure discipline, proper attire and etiquette in subordinate staff.
• Vendor management, regular meeting with respective vendors for resolution of site related issues.
• Implementation of all standard operating procedures at site to ensure smooth site operations.
• Ensure closure of complaints about services and equipment and take corrective action.
• Maintain required records of work hours, budgets, and other information.
• Regular/frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Brief and de-brief all supervisory staff.
• Conduct training on regular basis for work policies and procedures.
• Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
• Select and order or purchase new equipment, supplies or furnishings.
• Prepare reports like DMR, MMR, QBR and other related reports at site.
• Recommend changes that could improve services and increase operational efficiency.
• Perform financial tasks, such as estimating costs and preparing/managing budgets.
• Plan and arrange for change in beautification of certain areas every quarterly and for festivals & events.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPIs, schedules, policies and procedures.
• Provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Report to Campus Lead.

Qualifications

• Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience.
• Effective communication skills and knowledge of processes for providing customer service would be an added advantage.
• Proven food and beverage management experience.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Up to date with food and beverage trends and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Culinary school diploma or degree in food service management or related field.

Benefits

• At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location & Hours

On-site - Hyderabad, TS

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail].