Soft Service Executive

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

Jones Lang LaSalle Incorporated is hiring a Housekeeping Executive for Gurgaon. You will oversee daily housekeeping operations, coordinate with site vendors, and support the Property Manager with assigned projects and reporting.

The role requires attention to detail, strong communication, and a customer-focused approach to service delivery. Qualifications include a Degree or Diploma in hotel management and 1–2 years of experience.

Qualifications

• Degree or Diploma in hotel management with 1–2 years' experience.
• Excellent communication and customer-oriented service mindset.
• Willingness to coordinate with vendors and site teams.

Responsibilities

• Coordinate housekeeping services with site vendors for cleaning and maintenance.
• Assist Housekeeping Manager/Property Manager with projects and reporting.
• Prepare attendance and salary-related records and handle related documentation.
• Ensure standards of cleanliness and grooming of staff.
• Mentor junior staff and enforce policies.

Skills

Effective communication

Customer-oriented service

Education

Degree / Diploma in Hotel Management

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Position: Housekeeping Executive, GurgaonBusiness: Property and Asset Management, GurgaonWhat this job involvesYou will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.Schedule weekly vendor meetings to discuss on daily issues if any.Maintaining / preparing monthly attendance summary record for salary.Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.Developing and mentoring new and subordinate vendor staffAssisting in improving and monitoring procedures to ensure the cost-effective and efficient services.Assisting in preparing and developing the documentation of standard policies and proceduresPlans, schedules, inspect and assigns work to subordinate supervisors and/or teams.Manage landscaping and gardening.Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.Prepare and implement various checklists, at the frequency instructed in the suggested formats.Ensure the housekeeping staff is well groomed.Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.Take feedback - customer needs assessment and evaluation of customer satisfaction levels.Site details:You will be working on __BPTP Park Centra ___, which is a ___Commercial____, located at ___Gurgaon____Site dynamics:1. Work Schedule:2. Site team: e.g.: Property Manager +23. Other details if anyReporting:You will be reporting to Housekeeping Manager /Property Manager.Sound like you? Here is what we’re looking for:Being Analytical and MeticulousYou will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).QualificationsYou will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.