Soft Service Manager

Jones Lang LaSalle Incorporated; India; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits package

On-site location in Noida

Job summary

Jones Lang LaSalle in Noida, UP, is seeking an experienced housekeeping supervisor to oversee site hygiene standards and manage the housekeeping team as per client requirements.

You will coordinate with the Property Manager, vendors, and staff, ensure SOP adherence, maintain records, and drive continuous improvements through training and effective supervision.

The role requires analytical thinking, meticulous attention to detail, and strong communication to deliver reliable service.

Qualifications

• Degree / Diploma in hotel management or hospitality with 5-7 years of work experience.
• Effective communication skills and knowledge of customer service processes would be an added advantage.

Responsibilities

• Oversee housekeeping team and ensure hygiene standards per client requirements.
• Inspect work to ensure it meets specifications and SOPs.
• Plan schedules and assign work to subordinate supervisors and teams.
• Vendor management and regular meetings with vendors for site issues resolution.
• Prepare reports like DMR, MMR, QBR and other site reports.
• Recommend changes to improve services and increase operational efficiency.

Skills

Analytical thinking

Attention to detail

Communication skills

Team management

Education

Degree / Diploma in hotel management / hospitality

Job description

What this job involves

You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required.

Following would be your site deliverables:

• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure the upkeep of the assignment/task as per set SOP.
• To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
• Conduct regular briefing for ground staff.
• Ensure discipline, proper attire and etiquette in subordinate staff.
• Vendor management, regular meeting with respective vendors for resolution of site related issues.
• Implementation of all standard operating procedures at site to ensure smooth site operations.
• Ensure closure of complaints about services and equipment and take corrective action.
• Maintain required records of work hours, budgets, and other information.
• Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Brief and de-brief all supervisory staff.
• Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
• Conduct training on regular basis for work policies and procedures.
• Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
• Select and order or purchase new equipment, supplies, or furnishings.
• Prepare reports Like DMR, MMR, QBR and other related reports at site
• Recommend changes that could improve services and increase operational efficiency.
• Perform financial tasks, such as estimating costs and preparing/managing budgets
• Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.

Site details:

You will be working on __site name ___, which is a ___type____, located at ___location____

Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Noida, UP

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

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Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

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