Soft Service Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in India is seeking a Soft Services Executive to lead cleaning, housekeeping, grounds maintenance, pest control and related facility services across sites.

You will coordinate vendors, supervise frontline teams, and ensure safety, hygiene and environmental compliance while driving service quality and cost efficiency.

Qualifications

• Bachelor’s degree in Facility Management, Business Administration, Hospitality, or related field.
• 2-4 years of experience in soft services or facility management.
• Knowledge of health, safety, and environmental regulations.

Responsibilities

• Oversee daily operations of soft services including cleaning, housekeeping, and janitorial services.
• Coordinate landscaping, grounds maintenance, waste management, and pest control.
• Liaise with vendors, monitor SLAs, and manage renewals for soft services.
• Ensure health, safety and environmental compliance; maintain records.
• Supervise staff, plan schedules, and conduct training.
• Engage with stakeholders to address service needs and feedback.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Customer service

Leadership

Education

Bachelor's degree in Facility Management or related field

Tools

Microsoft Office Suite

Facility Management Software

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Soft Services Executive Job DescriptionPosition OverviewThe Soft Services Executive is responsible for managing and coordinating soft facility management services to ensure a clean, safe, and well-maintained environment. This role oversees various non-technical services including housekeeping, landscaping, pest control, waste management, and other amenity services that contribute to occupant comfort and facility aesthetics.Key ResponsibilitiesService Operations Management Oversee daily operations of soft services including cleaning, housekeeping, and janitorial services. Coordinate landscaping and grounds maintenance activities. Manage waste management and recycling programs. Supervise pest control services and preventive treatments. Ensure washroom hygiene and consumables are maintained at appropriate levels.Vendor & Contract Management Liaise with third-party service providers and contractors. Monitor vendor performance against service level agreements (SLAs). Conduct regular inspections and quality audits of services delivered. Process invoices and ensure accurate billing from vendors. Negotiate contracts and manage renewals for soft services.Quality Control & Compliance Conduct routine inspections to ensure cleaning and maintenance standards are met. Implement quality control checklists and inspection protocols. Ensure compliance with health, safety, and environmental regulations. Address non-compliance issues promptly and implement corrective actions. Maintain detailed records of inspections, incidents, and service delivery.Team Supervision & Coordination Supervise housekeeping staff and service personnel. Prepare work schedules and duty rosters. Conduct training sessions on cleaning procedures and safety protocols. Monitor staff attendance, performance, and productivity. Address staff grievances and maintain positive working relationships.Stakeholder Management Respond to occupant requests and complaints regarding soft services. Coordinate with facility managers and building occupants to address service needs. Conduct regular meetings with stakeholders to review service performance. Implement feedback mechanisms to continuously improve service delivery.Inventory & Resource Management Maintain inventory of cleaning supplies, equipment, and consumables. Procure materials and equipment as needed within budget parameters. Ensure proper storage and handling of cleaning chemicals and materials. Track usage patterns and optimize resource allocation.Required QualificationsEducation & Experience Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field. 2-4 years of experience in soft services or facility management. Experience in commercial real estate, corporate facilities, or hospitality sectors preferred. Knowledge of integrated facility management practices is advantageous.Technical Knowledge Understanding of housekeeping operations and cleaning methodologies. Familiarity with pest control procedures and preventive maintenance. Knowledge of waste management regulations and sustainability practices. Awareness of health and safety standards related to facility services. Proficiency with facility management software and reporting tools.Soft Skills Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Problem-solving mindset with attention to detail. Ability to work under pressure and handle multiple priorities. Customer service orientation with professional demeanor. Leadership skills for supervising and motivating teams.Additional Requirements Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to work flexible hours including occasional weekends or emergencies. Valid driver's license may be required depending on location. Physical ability to conduct site inspections and oversee field operations.Performance MetricsSuccess in this role is typically measured by service quality scores, occupant satisfaction ratings, vendor SLA compliance rates, cost management within budget, audit results, incident response times, and cleanliness standards achievement.Work EnvironmentThis position involves both office-based administrative work and regular site visits for inspections and coordination activities. The role requires mobility throughout facilities and occasional exposure to outdoor weather conditions during grounds inspections.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.