SME – Support

Mondee Inc.; India; On-site; INR 500,000 - 750,000; Full time

Job summary

Mondee Inc. in India seeks an experienced support professional to provide advanced customer and operational support to travel agents and B2B clients, resolving escalated issues efficiently. You will help manage complex bookings and collaborate with airline partners to achieve timely resolutions.

Responsibilities include coordinating with airlines, supporting operational and ticketing teams, monitoring service quality and response times, and contributing to process improvements and staff training.

Qualifications

• Knowledge of travel operations and ticketing.
• Strong problem-solving and communication abilities.

Responsibilities

• Handle escalated client and booking issues.
• Coordinate with airlines for resolution.
• Support operational and ticketing teams.
• Monitor service quality and response times.
• Assist in process improvements and training.

Skills

Travel operations

Ticketing knowledge

Problem-solving

Communication skills

Job description

Provide advanced customer and operational support to travel agents and B2B clients while resolving escalated issues efficiently.

Role and Responsibilities

• Handle escalated client and booking issues.
• Coordinate with airlines for resolution.
• Support operational and ticketing teams.
• Monitor service quality and response times.
• Assist in process improvements and training.

Desired Skills

• Knowledge of travel operations and ticketing.
• Problem-solving and communication skills.