SR. Manager – Sales and Support

Mondee Inc.; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Mondee Inc. in India is seeking a capable sales support leader to drive operations for B2B travel partners. You will support sales growth, preserve client relations, and ensure high service levels across the partner network.

You will coordinate with ticketing and support teams, handle escalated issues, and prepare performance reports to inform strategic decisions.

Responsibilities

• Support sales growth and client retention.
• Handle escalated customer issues.
• Coordinate with ticketing and support teams.
• Maintain service quality standards.
• Prepare performance and client reports.

Skills

Strong communication

Relationship management

Job description

Lead sales support operations, manage client relationships, and ensure exceptional customer service for B2B travel partners.

Role and Responsibilities

• Support sales growth and client retention.
• Handle escalated customer issues.
• Coordinate with ticketing and support teams.
• Maintain service quality standards.
• Prepare performance and client reports.

Desired Skills

• Strong communication and relationship management.