SME - SAP VIM

SA Technologies; Bengaluru Urban; On-site; INR 2,600,000 - 3,800,000; Full time

Benefits offered by this job

Great Place to Work

Best Places for Women

CMMI Level 5

Job summary

SA Technologies is seeking an experienced SAP VIM Functional Consultant for staff augmentation to stabilize the SAP invoicing landscape. You will lead incident resolution, knowledge management, and process standardization under the Invoicing Tech Lead, delivering sustainable improvements and automation where possible.

The role requires deep expertise in SAP VIM, FI, and MM, with a focus on reducing backlog and enhancing operational maturity.

Qualifications

• Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
• Strong understanding of SAP FI, MM, and invoice processing workflows.
• Ability to create operational documentation, knowledge bases, and onboarding materials.

Responsibilities

• Serve as the functional SME for SAP Vendor Invoice Management (VIM).
• Stabilize AMS support by reducing backlog and standardizing operations.
• Develop knowledge base, runbooks, and onboarding materials.

Skills

SAP VIM

SAP FI

SAP MM

VIM Backlog

Job description

Bangalore North, India | Posted on 10/07/2026

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At SA Technologies Inc., we believe in turning careeraspirations into reality. As an NSE Listed company,recognized as a CMMI Level 5 organization, a Great Placeto Work Certified company, and one of the Best Places forWomen, we are committed to creating a workplace that isinclusive, excellent, and supportive

JobDescription:

Job Description

: SAP VIM FunctionalConsultant (Staff Augmentation)

Role Overview

We are seeking an experienced SAP Vendor InvoiceManagement (VIM) Functional Consultant to provide staff augmentation supportthrough the remainder of the year. Working under the strategic and operationaldirection of the Invoicing Tech Lead, this role will focus on stabilizing theSAP Invoicing support landscape by reducing operational backlog, improvingsupport processes, and strengthening the capabilities of the AMS organization.

The consultant will serve as the subject matter expertfor SAP VIM, driving execution across incident resolution, knowledgemanagement, Operations process standardization, and continuous improvement.Success in this role will be measured not only by clearing existing work but byleaving behind sustainable practices, documentation, and automation thatimprove long-term operational support.

This role requires a highly independent,action-oriented individual who can quickly assess the current state, identifyimprovement opportunities, and execute with minimal direction.

Key Responsibilities

Working under the guidance and priorities establishedby the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

• Serveas the functional subject matter expert for SAP Vendor Invoice Management(VIM).
  
• Rapidlyassess and resolve the existing backlog of production incidents andstandard operational requests.
  
• Troubleshootfunctional issues across SAP VIM and related invoice processing workflows.
  
• Partnerwith AMS resources to improve the quality and speed of issue resolution.
  
• Identifyrecurring production issues and recommend permanent corrective actions.
  

SAP VIM Operational Support

• Partnerwith the Invoicing Tech Lead to stabilize the AMS support model.
  
• Assesscurrent support processes, documentation, and operational maturity.
  
• Identifyknowledge gaps within the AMS team and implement improvements.
  
• Establishrepeatable operational practices that improve support quality andconsistency.
  
• MentorAMS team members to increase functional capability and reduce dependencyon key individuals.
  

Knowledge Management

• Inventoryexisting support documentation and knowledge assets.
  
• Create,update, and organize functional knowledge articles, troubleshootingguides, and operational runbooks.
  
• Developdocumentation that enables faster incident resolution and knowledgetransfer.
  
• Ensuredocumentation is maintainable and aligned with operational best practices.
  

Training & Enablement

• Developa standardized onboarding and training plan for new AMS team memberssupporting SAP VIM.
  
• Createrole-based training materials and learning paths.
  
• Developend-user documentation and self-service guidance to improve user adoptionand reduce support demand.
  
• Identifyopportunities to improve functional knowledge across both IT and businessusers.
  
• Analyzeincident and service request trends to identify recurring issues andoperational inefficiencies.
  
• Recommendand implement improvements that reduce support volume and improve systemstability.
  
• Identifyopportunities to shift work left through improved documentation, userenablement, automation, and process improvements.
  
• Partnerwith development and functional teams to propose long-term solutions forrecurring problems.
  
• Identifyopportunities to leverage Generative AI to improve operational support.
  
• Designand develop a GPT-based knowledge assistant or similar AI persona to helpend users and AMS analysts self-resolve common issues.
  
• Structureknowledge content to maximize AI usability and searchability.
  
• Recommendadditional opportunities for AI-enabled support within the invoicingdomain.
  

Cross-Functional Collaboration

• Workclosely with the Invoicing Tech Lead, AMS resources, businessstakeholders, developers, and ERP delivery teams.
  
• Provideclear recommendations for operational improvements based on data andobserved support patterns.
  
• Escalatearchitectural or strategic decisions while independently executingday-to-day priorities.
  
• Contributeto a culture of continuous improvement and operational excellence.
  

Required Technical Expertise

SAP Applications

• SAPFI
  
• SAPMM
  
• WorkflowConfiguration
  

Operational Support

• ProductionSupport
  
• ServiceRequest Management
  
• ProblemManagement
  
• KnowledgeManagement
  
• OperationalProcess Improvement
  
• DocumentationDevelopment
  
• TrainingDevelopment
  
• KPIAnalysis
  
• ShiftLeft Strategies
  

AI & Automation

• GenerativeAI knowledge assistants (e.g., GPT)
  
• Self-serviceenablement
  

Qualifications

• Extensiveexperience supporting SAP Vendor Invoice Management (OpenText VIM) inenterprise SAP environments.
  
• Demonstratedsuccess leading production support stabilization initiatives.
  
• Strongunderstanding of SAP FI, MM, and invoice processing workflows.
  
• Experiencecreating operational documentation, knowledge bases, and onboardingmaterials.
  
• Experienceanalyzing support metrics and implementing continuous improvementinitiatives.
  
• Abilityto work independently with minimal supervision while maintaining strongstakeholder communication.
  
• Excellentanalytical, organizational, and problem-solving skills.
  
• Strongwritten and verbal communication skills with the ability to simplifycomplex functional concepts.
  

Desired Characteristics

The ideal consultant is:

• Action-orientedand self-directed.
  
• Focusedon execution and measurable outcomes.
  
• Passionateabout operational excellence and knowledge sharing.
  
• Skilledat building sustainable support capabilities rather than simply resolvingtickets.
  
• Ableto quickly earn credibility with both business users and technical teams.
  

Why SA Technologies Inc.?

Empowering Work Environment:

A Great Place to Work,especially celebrated as one of the Best Places for Women.

Excellence and Quality:

A CMMI Level 5Company, ensuring operational and service excellence.

Globally Acclaimed:

A Microsoft GoldPartner and Google Partner, with over 20 years of global ITconsulting and Development solutions delivery.

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Embark on a rewarding journey together with us! AtSA Technologies Inc., your journey begins with a friendlytechnical assessment, providing a stage to highlight your uniqueskills.