SAP VIM Functional Consultant

ConnexR Solutions Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Zoho in Bengaluru, Karnataka, is seeking an SAP VIM Functional Support professional. You will handle production incidents, troubleshoot invoice workflows, and configure approvals.

The role emphasizes knowledge sharing and continuous improvement while collaborating with business and technical teams. Hybrid work mode with 3 days in office; requires 5 years of relevant experience and strong analytical, communication, and problem-solving skills.

Qualifications

• Strong hands-on SAP VIM functional support experience.
• Understanding of SAP FI and MM and invoice approvals.
• Analytical, problem-solving and communication skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Provide functional SAP VIM support and resolve incidents.
• Troubleshoot invoice processing workflows and issues.
• Configure and support invoice approval workflows.
• Perform root cause analysis and suggest fixes.
• Develop knowledge articles and runbooks.
• Support AMS stabilization and training.
• Identify opportunities for process improvements and automation.
• Explore Generative AI to improve self-service.

Skills

SAP VIM / OpenText VIM

Production Support

Workflow Configuration

SAP FI / SAP MM

Incident & Problem Management

Knowledge Management & Documentation

Support Process Improvement

Generative AI / GPT-based Knowledge

Job description

Work Mode: Hybrid – 3 Days Work From Office

Experience: 5 Years

Employment Type: Full-Time

Key Responsibilities

• Provide functional support for SAP VIM and resolve production incidents and service requests.
  
• Troubleshoot invoice processing workflows and exception-handling issues.
  
• Configure and support invoice approval workflows.
  
• Perform root cause analysis and recommend permanent corrective actions.
  
• Develop knowledge articles, troubleshooting guides, and operational documentation.
  
• Support AMS stabilization, team training, and knowledge transfer.
  
• Identify opportunities for process improvement, automation, and shift-left support.
  
• Explore Generative AI and GPT-based knowledge assistants to improve self-service support.
  

Mandatory Skills

• SAP VIM / OpenText VIM
  
• Production Support
  
• Workflow Configuration
  

Additional Skills

• SAP FI and SAP MM
  
• Incident and Problem Management
  
• Knowledge Management and Documentation
  
• Support Process Improvement
  
• Generative AI / GPT-based Knowledge Assistants
  

Candidate Requirements

• Strong hands-on experience in SAP VIM functional support.
  
• Good understanding of SAP FI/MM and invoice approval processes.
  
• Excellent analytical, problem-solving, and communication skills.
  
• Ability to work independently and collaborate with business and technical teams.