SME – Female

DuoJobs; Kottakkal; On-site; INR 350,000 - 550,000; Full time

Job summary

DuoJobs in India is seeking a confident Subject Matter Expert (SME) to support business operations and provide professional assistance to customers and internal teams. The ideal candidate will combine strong communication with a client-focused mindset to resolve issues efficiently and accurately.

Based in Kottakkal, Kerala, you will manage inquiries, maintain documentation, coordinate with internal departments, support training initiatives, and ensure timely, professional communication across

Qualifications

• Strong communication and customer handling skills.
• Ability to document and maintain records accurately.
• Collaborates with multiple internal departments to resolve issues.

Responsibilities

• Provide expert support related to assigned business operations.
• Assist customers and team members with enquiries.
• Maintain accurate records and documentation.
• Coordinate with internal departments.
• Support training and knowledge-sharing activities.
• Ensure professional and timely communication with customers and colleagues.

Skills

Excellent communication

Customer handling

Problem-solving

Documentation

Computer knowledge

Team coordination

Job description

Industry: Automobile / Customer Support

Gender: Female

Job Location: Kottakkal, Kerala

We are looking for a confident and knowledgeable Subject Matter Expert (SME) to support business operations and provide professional assistance to customers and internal teams.

Key Responsibilities

• Provide expert support related to assigned business operations.
• Assist customers and team members with enquiries.
• Maintain accurate records and documentation.
• Coordinate with internal departments.
• Support training and knowledge-sharing activities.
• Ensure professional and timely communication.

Skills Required

• Excellent communication skills
• Customer handling
• Problem-solving ability
• Documentation skills
• Computer knowledge
• Team coordination

Company & Contact Details

Company