Site Support Engineer

Black Box; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Black Box in Bengaluru seeks a Site Support Engineer to join our Sales team, delivering on-site installation, configuration and ongoing support for KVM and AV solutions, ensuring customer success during deployments.

Ideal candidates have 2–3 years in a similar role, a technical degree, strong problem-solving and communication skills, and are willing to travel with a valid driving license.

Qualifications

• 2–3 years of experience in a similar role, preferably in KVM or AV.
• Engineering or technical education background.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Strong communication and interpersonal skills; ability to interact with clients and colleagues.
• Customer-centric mindset focused on delivering exceptional service and support.
• Proficiency in using various KVM and AV equipment and software tools.
• Ability to work independently and manage multiple projects.
• Willingness to travel for site visits and installations.
• Valid driving license and clean driving record.
• Any additional certifications or training in KVM or AV technologies is a plus.

Responsibilities

• Provide on-site technical support and troubleshooting for KVM and AV systems.
• Perform site installations, configurations, and maintenance per customer requirements.
• Set up demos and PoCs to showcase our solutions.
• Collaborate with the sales team to understand customer needs and deliver tailored solutions.
• Maintain accurate records of site visits, installations, and support activities.
• Stay updated with industry trends and technologies in KVM and AV.
• Offer pre-sales support, including product demonstrations and technical consultations.
• Ensure customer satisfaction by addressing post-sales queries or issues.
• Work closely with the engineering team to gather feedback and improve products.

Skills

KVM/AV expertise

Troubleshooting

Customer service

Communication skills

Travel willingness

Driver's license

Independent work

Education

Engineering degree

Technical education

Tools

KVM equipment

AV software tools

Job description

Job Description

As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.

Job Description

As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.

Responsibilities

• Provide on-site technical support and troubleshooting for KVM and AV systems.


• Perform site installations, configurations, and maintenance as per customer requirements.


• Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.


• Collaborate with the sales team to understand customer needs and deliver tailored solutions.


• Maintain accurate records of site visits, installations, and support activities.


• Stay updated with the latest industry trends and technologies in KVM and AV.


• Offer pre-sales support, including product demonstrations and technical consultations.


• Ensure customer satisfaction by promptly addressing any post-sales queries or issues.


• Work closely with the engineering team to gather feedback and improve our products.

Qualifications

• A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.


• A strong engineering or technical education background, with a degree in a relevant field.


• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.


• Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.


• A customer-centric mindset, with a focus on delivering exceptional service and support.


• Proficiency in using various KVM and AV equipment and software tools.


• Ability to work independently and manage multiple projects simultaneously.


• Willingness to travel for site visits and installations as required.


• A valid driving license and a clean driving record.


• Any additional certifications or training in KVM or AV technologies will be an advantage.