Site Reliability Engineer - Production Support

Infosys; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infosys is seeking a Production Support Engineer specializing in SRE to provide L2 support for mission-critical applications in Bengaluru. You will monitor health across systems, troubleshoot incidents, and perform RCA to implement preventive actions.

Collaboration with development, infrastructure, and database teams is essential to maintain availability and reliability. You will engage in deployment and change management activities, update runbooks, and identify opportunities to automate

Qualifications

• Experience in production support of business-critical applications.
• Strong problem-solving and incident management skills.
• Familiarity with monitoring and alerting tools in an SRE/DevOps environment.

Responsibilities

• Provide L2 production support for business-critical applications.
• Monitor application and infrastructure health using SRE monitoring tools.
• Analyze and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Troubleshoot application, server, and database-related issues.
• Use SQL queries for data validation, troubleshooting, and issue analysis.
• Work with development, infrastructure, and database teams to resolve issues.
• Participate in deployment, release, and change management activities.
• Monitor system performance, availability, and reliability metrics.
• Create and maintain support documentation, runbooks, and SOPs.
• Support on-call rotations and major incident management processes.
• Identify automation opportunities to improve operational efficiency.

Skills

Site Reliability Engineering

DevOps

UNIX Storage

SQL Server

SQL SSIS

Tools

UNIX Storage tooling

SQL Server

Job description

SRE Production support engineer

• Primary skills: Technology>DevOps>Site Reliability Engineering (SRE), Technology>Infrastructure-Storage-Administration>UNIX Storage, Technology>SQL SSIS>SQL Server
• Provide L2 production support for business-critical applications.
• Monitor application and infrastructure health using SRE monitoring tools.
• Analyze and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Troubleshoot application, server, and database-related issues.
• Use SQL queries for data validation, troubleshooting, and issue analysis.
• Work closely with development, infrastructure, and database teams to resolve production issues.
• Participate in deployment, release, and change management activities.
• Monitor system performance, availability, and reliability metrics.
• Create and maintain support documentation, runbooks, and SOPs.
• Support on-call rotations and major incident management processes.
• Identify automation opportunities to improve operational efficiency.