Site Reliability Engineer (SRE) Support

Cognizant; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Cognizant in Bengaluru seeks an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The role emphasizes incident management, RCA, and proactive observability in a 5-day office-based work model.

The ideal candidate will have hands-on Azure cloud and Java support experience, Linux administration expertise, and a strong ability to coordinate across teams to ensure high availability and reliability of enterprise services.

Qualifications

• Must have experience in Production Support / SRE.
• Hands-on in managing critical production incidents.
• Shift-based support experience is required.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide L2/L3 production support for enterprise applications and services.
• Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
• Manage and resolve production incidents within defined SLA timelines.
• Lead incident triaging, troubleshooting, and cross-functional coordination during major incidents.
• Perform detailed RCA and implement preventive actions to avoid recurrence.
• Support Java-based applications running on Azure cloud environments.
• Analyze logs, systems logs and performance metrics to identify issues.
• Collaborate with development, infra and business teams to ensure service stability.
• Drive improvements in monitoring, alerting, automation and operational processes.
• Participate in deployment validations, release support and change activities.
• Create and maintain support documentation and runbooks.

Skills

Incident Management

Problem Management

Root Cause Analysis

Service Reliability

Education

Bachelor's/Master's in CS/IT/Engineering

Tools

Dynatrace

Splunk

Kubernetes

Job description

Job Description - Site Reliability Engineer (SRE) Support

Role: Site Reliability Engineer (SRE) - Production Support
Experience: 6 to 13 Years
Location: Bangalore
Work Model: 5 Days Work from Office (Mandatory)
Shift: 12:00 PM to 10:00 PM

Role Overview

We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA). This is a hands-on production support role focused on ensuring platform reliability, availability, and operational excellence.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and services.
• Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
• Manage and resolve production incidents within defined SLA timelines.
• Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.
• Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.
• Support Java-based applications running on Azure cloud environments.
• Analyze application logs, system logs, and performance metrics to identify issues proactively.
• Work closely with development, infrastructure, and business teams to ensure service stability.
• Drive continuous improvements in monitoring, alerting, automation, and operational processes.
• Participate in deployment validations, release support, and change activities.
• Create and maintain support documentation, runbooks, and operational procedures.

Mandatory Skills

Site Reliability Engineering (SRE)

• Incident Management
• Problem Management
• Root Cause Analysis (RCA)
• Service Reliability and Availability Management

Cloud

• Microsoft Azure
• Azure Infrastructure and Services
• Cloud Operations & Support

Application Support

• Java Application Support
• Performance Analysis and Troubleshooting
• Production Support

Linux

• Linux Administration
• System Monitoring and Troubleshooting

Monitoring & Observability

• Dynatrace
• Splunk
• Observability Tools
• Application Performance Monitoring (APM)
• Log Monitoring and Analysis
• Alert Management

Preferred Skills

• Shell Scripting / Python Scripting
• ITIL Processes
• DevOps and CI/CD Concepts
• Kubernetes and Container Technologies
• Automation and Operational Excellence Practices

Desired Candidate Profile

• Strong experience in Production Support / SRE environment.
• Hands-on expertise in managing critical production incidents.
• Excellent troubleshooting and analytical skills.
• Ability to work effectively in a shift-based support model.
• Strong communication and stakeholder management skills.
• Experience supporting high-availability enterprise applications.

Qualification

• Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Summary

Experience: 6-13 Years
Location: Bangalore
Shift Timing: 12 PM - 10 PM
Work Model: 5 Days Work from Office
Role Type: Production Support / Site Reliability Engineering (SRE)
Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.