Site Reliability Engineer

NatWest Group; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NatWest Group in Chennai is seeking a Site Reliability Engineer to join an associate level role. You will work with engineers to meet service level objectives and continually improve production environments, balancing risk and delivery in a banking context.

Expect collaboration across teams, incident response duties, and a focus on resilience, monitoring, and security while supporting release processes and operational controls. Opportunities for growth and development are emphasized.

Qualifications

• 4–5 years of relevant experience in production support/operations.
• Good knowledge of ITIL practices, including incident, problem, and RCA.
• Hands-on AWS Cloud, DevOps/CI/CD and Java/Spring Boot/Microservices/REST APIs.
• Experience with monitoring/observability tools like Splunk, Dynatrace, CloudWatch, Grafana or Prometheus; automation/AIOps.
• Strong resilience, disaster recovery, security controls and stakeholder communication.

Responsibilities

• A typical day involves meeting service level objectives and improving systems.
• Provide structure to release processes and communicate incident status to teams and customers.
• Contribute technical input to establish risk tolerance of products/services.
• Maintain live services by monitoring availability, latency and overall health.
• Respond to incidents and support release and deployment activities.

Skills

Reliability thinking

Software Eng

Data-driven approach

ITIL practices

AWS Cloud

CI/CD

Java

Spring Boot

Microservices

REST APIs

Monitoring tools

AIOps

Security awareness

Problem solving

Stakeholder management

Tools

AWS Cloud

CI/CD

Splunk

Dynatrace

CloudWatch

Grafana

Prometheus

Java

Spring Boot

REST APIs

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at associate level

What you'll do

As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk.

You’ll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required.

A typical day will involve:

• Providing structure and supporting release processes, suggesting and making improvements where possible
• Supporting the clear communication and frequent update of incident status to other teams and customers
• Providing technical expertise and input to establish the risk tolerance of products and services
• Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

You'll also need:

• 4–5 years of relevant experience in production support/operations, preferably supporting business-critical applications in banking, financial services or regulated environments.
• Good knowledge of ITIL practices, including incident management, problem management, troubleshooting and root-cause analysis.
• Hands‑on experience with AWS Cloud, DevOps/CI/CD and technologies such as Java, Spring Boot, Microservices and REST APIs.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, CloudWatch, Grafana or Prometheus, with exposure to automation and AIOps.
• Good understanding of resilience, disaster recovery, security and operational controls, along with strong problem-solving, communication and stakeholder management skills.