Site Reliability Engineer - II

Sovos Latinoamérica; Navi Mumbai; Remote; INR 1,400,000 - 1,900,000; Full time

Benefits offered by this job

Remote work

Global exposure

Mentoring programs

Training & development

Health benefits

Job summary

Sovos is seeking a Site Reliability Engineer to design, scale, and optimize the infrastructure behind its global tax-compliance platform. You will work on automation, monitoring, and high-availability to keep billions of transactions flowing across 19,000+ tax jurisdictions.

This role blends hands-on technical work with customer-focused service, requiring 2-3 years in DevOps/SRE, Azure DevOps, Kubernetes, and Terraform.

Qualifications

• 2-3 years of experience in DevOps or Site Reliability Engineering.
• Standard hours aligned with US Business hours with on-call rotation.
• Experience operating and maintaining on-premise datacenter infrastructure (physical or virtualized servers, OS, networking).
• Experience with Azure DevOps, Kubernetes/Docker Swarm, Terraform, and CI/CD pipeline design.
• Familiarity with Grafana LGTM stack (Loki, Tempo, Mimir/Prometheus) and observability strategies.
• Background check may be required on hire.

Responsibilities

• Design, scale, and optimize Sovos infrastructure to keep the platform running smoothly.
• Implement scalable solutions, automate provisioning, monitoring, and alerting.
• Ensure high availability and performance of production systems.
• Troubleshoot deployment issues and conduct root cause analysis.
• Maintain documentation for configuration, release, and deployment processes.

Skills

DevOps

Site Reliability Engineering

On-call support

Tools

Azure DevOps

Kubernetes

Docker

Terraform

CI/CD

Job description

Job Description:

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

The Work You'll Do

At Sovos, we're powering global tax compliance for half of the Fortune 500 and thousands of businesses worldwide - processing billions of transactions across 19,000+ tax jurisdictions. As a Site Reliability Engineer, you'll be at the core of our infrastructure, designing, scaling, and optimizing the systems that keep our platform running seamlessly.

This role blends technical expertise with serving our customers’ needs. You'll implement scalable solutions, drive automation, and respond to monitors and alerts. If you thrive in fast-paced environments, love solving complex infrastructure challenges, and are passionate about collaborating with others, this is your opportunity to make a global impact.

More Specifically, You Will

Infrastructure & Automation

• Manage virtual machines and infrastructure using Terraform
• Manage CI/CD pipelines in Azure DevOps for seamless deployments
• Automate infrastructure provisioning, monitoring, and alerting to drive operational efficiency

Operational Excellence

• Ensure high availability and performance of production systems
• Troubleshoot deployment issues and contribute to root cause analysis
• Maintain comprehensive documentation for configuration, release, and deployment processes

What We Need From You

• 2-3 years of experience in DevOps or Site Reliability Engineering
• Standard hours aligned with US Business hours with additional On-call rotation availability to support production systems
• Demonstrated experience operating and maintaining on-premise datacenter infrastructure (physical or virtualized servers, OS, networking, middleware) is required. The majority of platform operations are datacenter-based, with cloud serving a supporting role.
• Experience in Azure DevOps, Kubernetes/Docker Swarm, Terraform, and CI/CD pipeline design
• Familiarity with the Grafana LGTM stack (Loki, Tempo, Mimir/Prometheus) and the role each plays in a unified observability strategy.
• Experience authoring and managing Grafana alert rules, contact points, and notification policies, including tuning for low noise in high-cardinality environments.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

Preferred Qualifications

• Experience in regulated environments (tax, finance, compliance)
• Familiarity with financial systems
• Prior experience embedded within DevOps teams

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Primary office location: India - Remote
• Opportunity to work with a global organization and gain international exposure
• Bi-Weekly Meeting Free Days
• Mentoring Programs and career development opportunities
• Globally recognized Training and Development programs
• Comprehensive health benefits and insurance coverage
• Collaborative work environment with modern tools and technologies
• Opportunity to be part of a growing team and shape its journey

Our Recruitment Process

We believe in a transparent and comprehensive hiring process. Here's what to expect:

• Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment
• Stage 2: Automated Video Interview
• Stage 3: Department Interview with Hiring Manager and/or team
• Stage 4: Final Interview

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

Requirements: