Site Reliability Engineer, AVP

Natwest Digitalx; Chennai, Gurugram District, Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Natwest Digitalx is seeking a Site Reliability Engineer in Chennai at AVP level to build and sustain highly reliable services. You will work with feature teams to meet SLOs, balance risk, and drive improvements across production and non-production environments.

You should have a data-driven mindset, strong reliability thinking, and experience with financial services domains. The role emphasizes automation, observability, and scalable architectures to support fast, secure customer journeys.

Qualifications

• Experience in reliability systems thinking.
• Data-driven and scientific approach to fact finding.
• Financial services knowledge and risk awareness.

Responsibilities

• Define and maintain service level objectives to ensure reliability.
• Identify and automate manual tasks; implement observability across apps.
• Guide release processes; propose improvements to enhance reliability and velocity.
• Lead and coach team members to improve incident response and resilience.

Skills

Reliability thinking

Data-driven approach

Cross-functional collaboration

Stakeholder communication

Tools

GitLab

GitLab CI

Artifactory

Docker

Prometheus

Grafana

Splunk

Spark

Python

Job description

Job Summary

Join us as a Site Reliability Engineer

Responsibilities

• Youll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer Colleague Journeys (CCJ)
• Well look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

As a Site Reliability Engineer, youll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. Youll define error budgets that support finding the right balance between risk and reliability. Youll also provide structure and help to our release process, suggesting and making improvements where possible. Youll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. You\'ll coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, youll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you\'ll need

Were looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. Youll need experience of using a data driven and scientific approach to fact finding. Well also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

• Experience in key AWS tools including EMR, Airflow, S3, EKS, EC2, EMR-Serverless, Lambda and CloudWatch.
• Hands-on experience in programming Language like Spark, Python , shell along with experience inDevOps Tools likeGitlab, Gitlab CI and Artifactory.
• Hands-on experience of working with Docker, Prometheus and Grafana.
• Strong ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
• Experience of utilising tools and technology across the software development lifecycle
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders

Hours

45