Site Reliability Engineer, AVP

NatWest Group; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

NatWest Group is seeking a Site Reliability Engineer at AVP level to ensure stable, resilient applications and minimise disruption to customer journeys. You will drive observability improvements, automate tasks, and contribute to the release process across production and non-production environments.

You will work with AWS tools and modern CI/CD practices, coaching the team while balancing risk and reliability, with opportunities for personal and career development.

Qualifications

• Experience in reliability systems thinking and software engineering.
• Data-driven approach to fact finding and problem solving.
• Knowledge of financial services domain is preferred.

Responsibilities

• Define service level objectives and improve system reliability.
• Automate manual tasks and contribute to observability tooling.
• Support release processes and improve velocity with reliability.
• Scale systems through automation and architectural changes.
• Coach colleagues and lead when required.

Skills

Reliability thinking

Data-driven problem solving

Financial services knowledge

Tools

Gitlab CI

Docker

Prometheus

Grafana

Splunk

CloudWatch

Airflow

S3

EKS

EC2

EMR-Serverless

Lambda

Job description

Join us as a Site Reliability Engineer

• You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

What you’ll do

As a Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability. You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. You'll coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you’ll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Experience in key AWS tools including EMR, Airflow, S3, EKS, EC2, EMR-Serverless, Lambda and CloudWatch.
• Hands-on experience in programming Language like Spark, Python , shell along with experience inDevOps Tools likeGitlab, Gitlab CI and Artifactory.
• Hands-on experience of working with Docker, Prometheus and Grafana.
• Strong ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
• Experience of utilising tools and technology across the software development lifecycle
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders