Site Reliability Engineer, AVP

NatWest Group; Chennai District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

NatWest Group is hiring a Site Reliability Engineer at the associate vice president level in Chennai. You will ensure stable, resilient applications and minimize disruption to customer and colleague journeys (CCJ). The role emphasizes automation, observability, and improving reliability across services.

You will define error budgets, support release processes, and guide the team toward scalable, data-driven improvements while coordinating with stakeholders and engineers.

Qualifications

• Proven experience with site reliability engineering and reliability systems thinking.
• Strong knowledge of AWS tools (EMR, Airflow, S3, EKS, EC2, Lambda, CloudWatch).
• Hands-on programming in Python or Spark; shell scripting.
• Experience with Docker, Prometheus and Grafana; monitoring and incident response.
• Familiarity with Splunk, logs, and data-driven problem solving.
• Experience with GitLab and CI/CD pipelines.
• Ability to communicate with a wide range of stakeholders and manage incidents.

Responsibilities

• Maintain stable, resilient applications with focus on minimizing customer and colleague disruption.
• Automate manual tasks and improve observability across CCJ–related apps.
• Contribute to release processes and improve system reliability and velocity.
• Scale systems through automation and continuous improvement; coach teammates as needed.
• Define error budgets and balance risk with reliability.

Tools

AWS tools

Prometheus

Grafana

Docker

Spark

Python

GitLab

CI/CD

DevOps

Observability

Job description

• You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

Join us as a Site Reliability Engineer

• You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

What you'll do

As a Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability. You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. You'll coach and provide guidance to colleagues and the wider team, leading where required.

In Addition To This, You’ll

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re Also Looking For

• Experience in key AWS tools including EMR, Airflow, S3, EKS, EC2, EMR-Serverless, Lambda and CloudWatch.
• Hands-on experience in programming Language like Spark, Python , shell along with experience inDevOps Tools likeGitlab, Gitlab CI and Artifactory.
• Hands-on experience of working with Docker, Prometheus and Grafana.
• Strong ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
• Experience of utilising tools and technology across the software development lifecycle
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders