Site Reliability Engineer, Vice President

NatWest Group; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NatWest Group is seeking a Site Reliability Engineer in a fast-paced environment to improve availability, performance, and security of our products and services. You will balance risk with reliability, drive build and release improvements, and guide teams on best practices.

You’ll collaborate with cross-functional teams, lead initiatives, and shape how we scale systems at pace while maintaining strict governance and customer focus.

Qualifications

• Experience building reliable, scalable systems prioritising availability and reliability.
• Strong programming/scripting capabilities in Python, Go or Bash.
• Hands-on expertise with AWS and modern cloud architectures.
• Familiarity with CI/CD, monitoring, and incident response.

Responsibilities

• Define service level objectives and error budgets for reliability gains.
• Improve release processes and automate deployments to increase velocity.
• Scale systems with automation and resilient architectures.
• Coach teams and lead where required on reliability initiatives.
• Communicate incident status clearly to stakeholders and customers.

Skills

Python

Go

Bash

AWS

CI/CD

Kubernetes

Kafka

API Gateway

Lambda

Step Functions

Prometheus

Datadog

CloudWatch

DynamoDB

Aurora

Blue/Green Deployments

Tools

Terraform

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Programming / Scripting experience with Python, Go or Bash
• Experience in Infrastructure-as-code (Terraform preferred)
• Strong knowledge of deploy and release services, automation, and troubleshooting. Experience with CI/CD and blue/green deployments for decisioning engines
• Deep AWS expertise in high-scale systems and event-driven architectures
• Strong knowledge of Kafka, API Gateway, Lambda, Step Functions, ECS/EKS (Kubernetes), CloudWatch / Prometheus / Datadog, DynamoDB, Aurora
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders