Site Reliability Engineer, Vice President

NatWest Group; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

NatWest Group is seeking a Site Reliability Engineer in Bengaluru to strengthen reliability, performance, and security across services. You will partner with product teams to ensure safe and scalable changes, define error budgets, and drive improvements in deployment pipelines.

Expect a role that blends hands-on engineering with governance and mentorship, focusing on high-scale, highly available financial services infrastructure.

Qualifications

• Proficient in one or more scripting languages (Python/Go/Bash).
• Experience applying reliability principles to complex systems.
• Knowledge of financial services domain is a plus.
• Strong communication with diverse stakeholders.

Responsibilities

• Define service level objectives and error budgets for products and services.
• Own release processes; suggest and implement improvements for reliability and velocity.
• Scale systems via automation; drive changes that improve reliability and speed.
• Coach colleagues and lead where required to embed best practices.
• Identify risks and communicate incident status clearly to stakeholders.
• Provide input to assess risk tolerance of products and services.

Skills

Languages: Python/Go/Bash

Data-driven decision making

Reliability engineering

Financial services knowledge

Communication skills

Tools

Terraform

AWS

Kubernetes

CI/CD

Monitoring/Observability tools

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day‑to‑day health of both production and non‑production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Programming / Scripting experience with Python, Go or Bash
• Experience in Infrastructure-as-code (Terraform preferred)
• Strong knowledge of deploy and release services, automation, and troubleshooting. Experience with CI/CD and blue/green deployments for decisioning engines
• Deep AWS expertise in high-scale systems and event‑driven architectures
• Strong knowledge of Kafka, API Gateway, Lambda, Step Functions, ECS/EKS (Kubernetes), CloudWatch / Prometheus / Datadog, DynamoDB, Aurora
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders