Siebel Techno Functional Consultant

Datavail; India; Presencial; INR 1.100.000 - 1.800.000; Jornada completa

Descripción de la vacante

Datavail in India is looking for a Siebel Techno Functional Consultant to support Oracle Siebel operations, manage incidents, and ensure timely resolutions across multiple domains.

You will handle Siebel operations, monitor batch processes, and resolve SIQ, PET, and Web Order incidents in line with SLAs.

The role also covers CCPA data privacy fulfillment requests, requiring strong analytical skills and the ability to work with JSON payloads and Fusion applications.

Formación

• Bachelor's degree required.
• Strong Siebel knowledge and incident management experience.
• Experience with data privacy workflows is a plus.

Responsabilidades

• Support Oracle Siebel operational processes and batch jobs.
• Troubleshoot and resolve Siebel incidents across domains per SLAs.
• Handle SIQ/PET/Web Order incidents and ensure timely resolutions.
• Manage CCPA fulfillment requests within required SLA timeframes.

Conocimientos

Siebel

Troubleshooting

Data analysis

Linux

JSON payloads

Integration

Educación

Bachelor's degree

Herramientas

Oracle Siebel

Fusion applications

Descripción del empleo

Siebel Techno Functional Consultant

Location: India

Education: Bachelor's Degree

Experience Level: 10+

Key Responsibilities

Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues. Ability to quickly learn and understand Sleep Number business processes across multiple domains, including Order Management, Payments, Fulfillment, and Customer Service. Experience working with Fusion applications, JSON payloads, and data integrations. Ability to analyze payloads and apply Sleep Number business process knowledge to investigate and resolve SIQ, PET, and Web Order incidents. Working knowledge of Linux operating systems and related support activities. Strong understanding of Oracle Siebel architecture, business processes, and core functionality. Experience supporting customer data management and privacy-related processes is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

• Responsible for supporting Oracle Siebel operational processes, including executing, monitoring and troubleshooting Sleep Number's scheduled jobs and batch processes.
• This role ensures all jobs complete successfully and efficiently across various execution frequencies.

Siebel Incident Management (L1.5 to L2)

• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management, Payments, and related functional areas.
• The resource will perform troubleshooting and deliver timely resolutions in accordance with established SLAs.

SIQ/PET/Web Order Incident Management (L1.5 to L2)

• Handle incidents related to SIQ, PET, and Web Orders, which are customer-falling applications with stringent SLA requirements.
• Responsibilities include troubleshooting and resolving issues impacting customer orders, account information, and product availability within the SIQ ecosystem.
• This area generates over 100 incidents per month.

CCPA Request Management

• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy requirements and legal obligations.
• This includes processing requests such as Do Not Call, Do Not Market, and other privacy-related actions within required SLA timeframes.
• This workload averages more than 50 requests per month.