Siebel Techno Functional Consultant

Datavail Infotech; Hyderabad; Remote; INR 1,500,000 - 2,100,000; Full time

Job summary

Datavail Infotech Pvt. Ltd. is seeking an experienced Siebel Operations Support professional in Hyderabad.

The role focuses on supporting Oracle Siebel operational processes, monitoring batch jobs and incident resolution across Order Management, Payments and related areas. You will handle SIQ/PET/Web Order incidents, ensure SLA adherence, and manage CCPA fulfillment requests while working with Fusion applications, JSON payloads, and data integrations.

Qualifications

• Bachelor's degree required.
• 10+ years of experience in related roles.
• Strong analytical and troubleshooting skills.
• Experience with Oracle Siebel architecture and data management.

Responsibilities

• Support Oracle Siebel operational processes including executing and monitoring scheduled jobs.
• Troubleshoot SIQ, PET and Web Order incidents.
• Manage CCPA fulfillment requests and data privacy processes.
• Collaborate across Order Management, Payments, Fulfillment and Customer Service domains.
• Provide L1.5 to L2 incident resolution across multiple business domains.

Skills

Analytical thinking

Troubleshooting

Siebel CRM

Linux administration

Education

Bachelor's Degree

Tools

Fusion applications

JSON payloads

Data integrations

Job description

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

Job Description

Location:India

Education:Bachelor’s Degree

Experience Level:10+

Key Responsibilities:

Strong analytical and troubleshooting skills with the ability to identify and resolve complex

application and operational issues.

Ability to quickly learn and understand Sleep Number business processes across multiple

domains, including Order Management, Payments, Fulfillment, and Customer Service.

Experience working with Fusion applications, JSON payloads, and data integrations.

Ability to analyze payloads and apply Sleep Number business process knowledge to investigate

and resolve SIQ, PET, and Web Order incidents.

Working knowledge of Linux operating systems and related support activities.

Strong understanding of Oracle Siebel architecture, business processes, and core

functionality. Experience supporting customer data management and privacy-related processes

is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

Responsible for supporting Oracle Siebel operational processes, including executing, monitoring

and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all

jobs complete successfully and efficiently across various execution frequencies.

Siebel Incident Management (L1.5 to L2)

Manage and resolve Oracle Siebel incidents across multiple business domains, including Order

Management, Payments, and related functional areas. The resource will perform

troubleshooting and deliver timely resolutions in accordance with established SLAs.

SIQ/PET/Web Order Incident Management (L1.5 to L2)

Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications

with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues

impacting customer orders, account information, and product availability within the SIQ

ecosystem. This area generates over 100 incidents per month.

CCPA Request Management

Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy

requirements and legal obligations. This includes processing requests such as Do Not Call, Do

Not Market, and other privacy-related actions within required SLA timeframes. This workload

averages more than 50 requests per month.

About the Team

The Enterprise Applications Cloud ERP practice specializes on Oracle technology and supports our client’s full-life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail.

The right person will exemplify Datavail’s core values (Desire to service, Low Ego, Hard Work). So if you are looking for a company that loves it clients just as much we love our team then this is the right place for you.

Job Info

• Job Identification 1958
• Job Category Technical
• Posting Date 10/06/2026, 05:43 AM
• Locations 1002 - 1003, Manjeera Trinity Corporate, JNTU-Hitech City Road, Hyderabad, TG, 500072, IN (Remote)
• Job Schedule Full time
• Worker Type Employee
• Number of Openings 1
• Legal Employer Datavail Infotech Pvt. Ltd.