Siebel Techno Functional Consultant

Datavail; Hyderabad; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Datavail is seeking a Siebel Techno Functional Consultant to provide expert support for Oracle Siebel operations, incidents, and data privacy processes. The role requires 10+ years of experience and deep knowledge of Siebel architecture, JSON payloads, and data integrations.

The candidate will work within the Enterprise Applications Cloud ERP practice and collaborate across domains including Order Management, Payments, and Customer Service.

Qualifications

• Strong analytical and troubleshooting skills with the ability to identify and resolve complex application and operational issues.
• Ability to quickly learn and understand Sleep Number business processes across multiple domains, including Order Management, Payments, Fulfillment, and Customer Service.
• Experience working with Fusion applications, JSON payloads, and data integrations.
• Experience supporting customer data management and privacy-related processes (CCPA) and Siebel operational support.

Responsibilities

• Support Oracle Siebel operational processes, including executing and monitoring scheduled jobs and batch processes.
• Troubleshoot and resolve Siebel incidents across multiple business domains (Order Management, Payments).
• Handle SIQ, PET, and Web Order incidents with SLA adherence.
• Perform L1.5 to L2 incident management and ensure timely resolutions.
• Assist with CCPA fulfillment requests and privacy-related actions within SLA timeframes.
• Provide Linux-based support and troubleshooting as part of the operations team.

Skills

Analytical thinking

Troubleshooting

Learn quickly

JSON payloads

Data integrations

Siebel architecture

CCPA compliance

Linux

Incident management

Education

Bachelor's Degree

Tools

Oracle Siebel

Fusion Applications

Linux OS

Job description

Job Description:

Title:Siebel Techno Functional Consultant

Location:India

Education:Bachelor's Degree

Experience Level:10+

Key Responsibilities

• Strong analytical and troubleshooting skills with the ability to identify and resolve complex

• application and operational issues.

• Ability to quickly learn and understand Sleep Number business processes across multiple

• domains, including Order Management, Payments, Fulfillment, and Customer Service.

• Experience working with Fusion applications, JSON payloads, and data integrations.

• Ability to analyze payloads and apply Sleep Number business process knowledge to investigate

• and resolve SIQ, PET, and Web Order incidents.

• Working knowledge of Linux operating systems and related support activities.

• Strong understanding of Oracle Siebel architecture, business processes, and core

• functionality. Experience supporting customer data management and privacy-related processes

• is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

• Responsible for supporting Oracle Siebel operational processes, including executing, monitoring

• and troubleshooting Sleep Numbers scheduled jobs and batch processes. This role ensures all

• jobs complete successfully and efficiently across various execution frequencies.

• Siebel Incident Management (L1.5 to L2)

• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order

• Management, Payments, and related functional areas. The resource will perform

• troubleshooting and deliver timely resolutions in accordance with established SLAs.

• SIQ/PET/Web Order Incident Management (L1.5 to L2)

• Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications

• with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues

• impacting customer orders, account information, and product availability within the SIQ

• ecosystem. This area generates over 100 incidents per month.

• CCPA Request Management

• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy

• requirements and legal obligations. This includes processing requests such as Do Not Call, Do

• Not Market, and other privacy-related actions within required SLA timeframes. This workload

• averages more than 50 requests per month.

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

The Enterprise Applications Cloud ERP practice specializes on Oracle technology and supports our client's full-life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail.

The right person will exemplify Datavail's core values (Desire to service, Low Ego, Hard Work). So if you are looking for a company that loves it clients just as much we love our team then this is the right place for you.

Requirements