Consultant Siebel CRM

Systems Arabia; India; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Systems Arabia is seeking an experienced Siebel CRM Developer/Consultant to design, develop, configure, and support Siebel CRM across order capture, product configuration, and customer/account management. You will work to ensure reliable end-to-end functionality and seamless integrations with Oracle BRM, UIM, OSM, and AIA.

Ideal candidates have 4–8 years of hands-on Siebel CRM development in Telecom/Communications, strong Siebel Tools, Open UI, eScript, and EAI skills, plus SQL/PL/SQL on Oracle.

Qualifications

• Bachelor's degree in CS/Engineering or related field.
• 4–8 years of hands-on Siebel CRM development experience.
• Strong Siebel Tools/Open UI/eScript/Workflow/EAI skills and Oracle SQL/PL/SQL knowledge.

Responsabilités

• Design, develop, configure, and maintain Siebel CRM components to support order capture and product/service management.
• Customize Siebel Product Configurator for telecom offerings, bundles, promotions, and eligibility rules.
• Build and support Siebel EAI integrations with Oracle BRM, UIM, OSM, and AIA; troubleshoot issues and support SIT/UAT.

Connaissances

SQL/PLSQL

Agile/Waterfall

Problem solving

Formation

Bachelor's degree in CS/Engineering

Outils

Siebel Tools

Siebel Open UI

eScript

Workflow PM

Integration Objects/EAI

Oracle SQL

Description du poste

The Siebel CRM Developer / Consultant will be responsible for the design, development, configuration, enhancement, and production support of the Siebel CRM platform. The role focuses on ensuring reliable end-to-end functionality for order capture, product configuration, and customer/account management while supporting seamless integration with Oracle BRM, UIM, OSM, and AIA systems. The ideal candidate will have 4–8 years of hands‑on Siebel CRM development experience, preferably within the Telecom/Communications industry.

Responsibilities

• Design, develop, configure, and maintain Siebel CRM components including Business Components, Business Objects, Workflows, Business Services, and eScript to support order capture and product/service management.
• Customize and maintain the Siebel Product Configurator for complex telecommunications offerings, including bundles, promotions, and eligibility rules.
• Build and support Siebel EAI integrations using Integration Objects, Business Services, and Web Services for real‑time and batch interfaces with Oracle BRM, UIM, OSM, and AIA.
• Troubleshoot production issues, perform root cause analysis, implement fixes within agreed SLAs, and support SIT/UAT activities, including test script preparation and JCR sign‑off with business stakeholders.
• Prepare and maintain technical design documentation, configuration guides, and operational runbooks while supporting ongoing application development and maintenance.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4–8 years of hands‑on experience in Siebel CRM development, preferably within the Telecom/Communications domain.
• Strong experience with Siebel Tools, Siebel Open UI, eScript, Workflow Process Manager, and Siebel EAI (Integration Objects, Business Services, and Web Services).
• Good understanding of the Siebel Communications data model, including Order Management, Product Configurator, and Assets, along with strong SQL and PL/SQL skills on Oracle Database.
• Familiarity with Agile/Waterfall delivery methodologies and incident/change management tools such as ServiceNow or JIRA.
• Experience with Oracle RODOD‑based BSS stacks, Siebel Communications, Media & Energy (CME), Oracle AIA, or Oracle SOA Suite is an added advantage.