Siebel Analyst

Heptarc; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Heptarc in Bengaluru (Hybrid) seeks an experienced Siebel CRM consultant to lead and manage Siebel CRM projects, including configuration, customization, and integration across multiple locations.

The role emphasizes expert troubleshooting, CRM transformation, and collaboration with stakeholders. Salesforce migrations are highly preferred, with certifications considered a plus. Hybrid work model with diverse city options supports flexible delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with Siebel CRM.
• Experience with CRM transformation projects, especially migrations to Salesforce, is highly preferred.
• Siebel CRM certifications and/or Salesforce certifications are a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and manage Siebel CRM projects, including system configuration, customization, and integration.
• Provide expert-level support and troubleshooting for Siebel CRM applications.
• Design and implement solutions for CRM transformation projects, particularly migrations from Siebel to other CRM platforms like Salesforce.
• Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.
• Conduct system testing, user training, and documentation to ensure smooth project delivery.
• Stay updated with the latest developments in CRM technologies and best practices.

Skills

Siebel CRM

CRM transformations

Salesforce

Certifications

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in CS/IT

Tools

Siebel CRM

Salesforce

Job description

Experience:-3-5 Years
Work Model- Hybrid
Location- Bangalore/Hyderabad/Mumbai and Kolkata

Job Description:

Key Responsibilities:

• Lead and manage Siebel CRM projects, including system configuration, customization, and integration.
• Provide expert-level support and troubleshooting for Siebel CRM applications.
• Design and implement solutions for CRM transformation projects, particularly migrations from Siebel to other CRM platforms like Salesforce.
• Collaborate with business stakeholders to understand their requirements and translate them into technical solutions.
• Conduct system testing, user training, and documentation to ensure smooth project delivery.
• Stay updated with the latest developments in CRM technologies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with Siebel CRM.
• Experience with CRM transformation projects, especially migrations to Salesforce, is highly preferred.
• Strong understanding of CRM processes and best practices.
• Siebel CRM certifications and/or Salesforce certifications are a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.