Showroom Sales Staff

Lenskart; Shimoga District; On-site; INR 201,000 - 268,000; Full time

Job summary

Lenskart is seeking a customer-focused store associate in Shimoga district, India. The role involves meeting and greeting customers, assisting throughout the shopping journey, and explaining product features and services to build trust and loyalty.

You will also handle inventory tasks, stock replenishment, and daily reconciliations of cash and card sales, while ensuring on-time deliveries and gathering customer feedback to improve services.

Qualifications

• Retail/customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to assist customers throughout the shopping journey.

Responsibilities

• Meet & greet customers and assist throughout the shopping journey.
• Share product features and benefits with customers.
• Explain services to build trust and loyalty.
• Resolve customer queries pre- and post-sale.
• Ensure on-time product delivery to customers.
• Receive feedback on services and products.
• Daily quick count of all SKUs in the store.
• Receive bulk shipments and log into the system.
• Daily replenishment to fill display gaps.
• Highlight inventory mismatches to Store Manager.
• Follow VM guidelines and maintain store cleanliness.

Skills

Customer service

Store operations

Tools

HOP app

VRX

POS system

Job description

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale