Showroom Sales Staff

Lenskart; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Ernakulam, Kerala is seeking a store associate to support customers and store operations. You will greet customers, assist through the shopping journey, and explain product features to build trust and loyalty.

You will manage daily inventory, receive shipments, replenish displays, and ensure on-time delivery while reporting discrepancies. The role emphasizes VM guidelines, cleanliness, and daily SOP updates in a busy retail environment.

Qualifications

• Ability to provide excellent customer service in a retail setting.
• Experience with store operations and inventory management.
• Strong communication and interpersonal skills; ready to work as part of a team.

Responsibilities

• Meet and greet customers and assist them throughout the shopping journey.
• Explain product features and benefits to customers.
• Resolve customer queries pre and post sale; build trust and loyalty.
• Ensure on-time delivery of products to customers.
• Receive feedback on services and products.
• Daily quick count of store PIDs and reconcile stock.
• Receive bulk shipments and update system; replenish displays.
• Highlight inventory discrepancies to Store Manager.
• Follow VM guidelines and maintain store cleanliness.
• Update SOPs daily and reconcile cash and card sales.

Skills

Customer service

Inventory management

Communication

Teamwork

Job description

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale.